Desktop Support- macOS/n

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- Experience and Certification:/n

/n - 2+ years of experience in IT support, preferably with Apple products./n

/n - Certifications like Apple Certified Support Skilled (ACSP) or Apple Certified Mac Technician (ACMT) are a plus./n /n

- Technical Skills:/n

/n - In-depth knowledge of macOS and Apple hardware./n

/n - Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal./n

/n - Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing)./n

/n - Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune./n /n

Key Responsibilities:/n

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/n 1.

Technical

Support:/n

/n - Diagnose and resolve hardware and software issues on MacBook devices./n

/n - Assist with macOS installations, updates, and configurations./n

/n - Provide guidance on using MacBook features and applications./n

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/n 2. Troubleshooting:/n

/n - Identify and fix performance, connectivity, and compatibility issues./n

/n - Analyze error logs and system messages to determine root causes./n

/n - Address hardware issues, including battery, keyboard, trackpad, and display problems./n

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/n 3. Maintenance and Upgrades:/n

/n - Perform regular system maintenance, including firmware and security updates./n

/n - Upgrade hardware components like RAM and SSD when needed./n

/n - Ensure devices are compliant with organizational policies and security standards./n

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/n 4.



User Training and Documentation:/n

/n - Conduct training sessions on MacBook usage and best practices./n

/n - Create and maintain technical documentation, including troubleshooting guides./n

/n - Respond to user inquiries and provide clear, non-technical explanations./n

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/n 5. Integration and Compatibility:/n

/n - Ensure MacBooks work seamlessly with network systems, printers, and other peripherals./n

/n - Assist with the integration of third-party applications and services./n

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/n 6.

Support

Tools and Inventory:/n

/n - Use remote support tools to assist users effectively./n

/n - Maintain an inventory of MacBook devices and accessories./n

/n - Coordinate with Apple service centres for repairs under warranty./n

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/n 7. Collaboration and Reporting:/n

/n - Work closely with the IT team to enhance system performance and reliability./n

/n - Document and escalate unresolved issues to Apple or higher-level technical teams./n

/n - Provide reports on common issues, resolutions, and user feedback./n

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When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)/n

Confidentiality is assured, and only shortlisted candidates will be notified for interviews./n

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📌 Desktop Support Mac OS (Melbourne)
🏢 Tech Aalto
📍 Melbourne