/n : /n · Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. /n · Hands-on experience with Windows/Linux/Mac OS environments /n · Valuable understanding of computer systems, mobile devices and other tech products /n · Ability to diagnose and troubleshoot basic technical issues /n · Familiarity with remote desktop applications and help desk software. /n · Excellent problem-solving and communication skills /n · Ability to provide step-by-step technical help, both written and verbal /n · BS degree in Information Technology, Computer Science or relevant field /n · Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus /n