Detailed JD (Roles and Responsibilities) /n /n · Provide a professional and well-mannered telephone and face to face service for all enquiries. /n · Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures. /n · Participate in ongoing team training and development. /n · Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members. /n · Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager. /n · Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review. /n /n Essential knowledge,



skills and experience /n /n · Expertise in the delivery of IT Support and computer hardware support and maintenance. /n · Actively participates in a highly collaborate workplace with proven experience in both working within a team and independently without supervision. /n · Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders. /n · Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in. /n · Advanced time management skills with an introspective awareness of capacity limitations /n

/n

/n

/n

📌 Desktop support engineer (Brisbane)
🏢 XPT Software Australia Pty
📍 Brisbane