Detailed JD (Roles and Responsibilities) - Provide a qualified and well-mannered telephone and face to face service for all enquiries.

- Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
- Participate in ongoing team training and development.
- Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.
- Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.
- Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review. Essential knowledge,



skills and experience - Expertise in the delivery of IT Support and computer hardware support and maintenance.
- Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision.
- Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.
- Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in.
- Advanced time management skills with an introspective awareness of capacity limitations

📌 Desktop support engineer (Brisbane)
🏢 XPT Software Australia Pty
📍 Brisbane