5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, andAUCyber, a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

The Role

We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.

What You'll Do:

- Manage and grow a portfolio of AUCyber customers, driving revenue throughupsell, cross-sell and service expansion
- Identify and pursuenew business opportunitiesthrough referrals, outbound engagement and strategic targeting
- Build strong relationships withkey stakeholders and decision makersacross customer organisations
- Leadcustomer meetings, proposals and commercial negotiationsto achieve sales targets
- Managecontract renewalswith a strong focus on retention and long-term customer success
- Monitorcustomer health, engagement and account performanceto identify risks and growth opportunities




- Act as theprimary point of contactfor customer enquiries and service-related matters
- Collaborate withPre-Sales, Product and Delivery teamsto deliver strong customer outcomes
- Maintain accuratepipeline management, forecasting and CRM records

About You:

- Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
- Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
- Strong commercial acumen with excellent time management and organisational skills
- Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
- Excellent communication, presentation and stakeholder management skills
- Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
- Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
- Proactive, organised and results-driven with a strong growth mindset

Additional Information

- This role may require occasional travel and overnight stays

What's in it for you?

You’ll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment.

We believe in celebrating and taking care of our employees. We offer career development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!

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📌 Account Manager - QLD (Queensland)
🏢 5G Network Operations
📍 Queensland