Hybrid Workforce Planner: Real-Time WFM & Analytics (Melbourne)

Hybrid Workforce Planner: Real-Time WFM & Analytics (Melbourne)

26 Sep
|
Aia
|
Melbourne

26 Sep

Aia

Melbourne

AIA Health is seeking an experienced Workforce Planner to support the Member Experience function in Melbourne. You will provide real-time management, scheduling, and analytics to optimise staffing and service levels in a hybrid contact centre workplace.

You will drive data-led decisions, build short to long-term forecasts, and partner with operational leaders to align resources with customer demand while improving employee experience and outcomes.

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📌 Hybrid Workforce Planner: Real-Time WFM & Analytics (Melbourne)
🏢 Aia
📍 Melbourne

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