Department of Defence is seeking a Service Delivery Officer to support the Defence Customer Service Network in Townsville. You will handle inquiries via email and phone, interpret knowledge articles, and contribute to ongoing learning and performance improvement.
The role includes rostered hours, flexible arrangements where possible, and opportunities for professional development, with a robust emphasis on customer experience and meeting KPIs.
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📌 Public Sector Service Delivery Pro - Customer Care (Townsville City)
🏢 Department Of Defence
📍 Townsville City
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