/n /n Lead a world-renowned luxury brand. Inspire your team. Deliver exceptional client experiences. /n Coach is a leading design house of modern luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic New York heritage.
We are seeking a passionate and commercially driven Concession Manager to lead our Coach concession within David Jones Bondi Junction. /n This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced luxury environment and is committed to delivering outstanding customer experiences while driving commercial success. About the Role/n As the Concession Manager, you will be responsible for the overall performance of the Coach concession, leading a high-performing team and delivering operational excellence. You will act as a brand ambassador, creating memorable client experiences while achieving sales and profitability targets. /n Reporting to the Area Manager, you will take ownership of all aspects of the concession, including team leadership, client engagement, visual merchandising, and commercial performance.
Key Responsibilities/n /n
- Lead, coach and develop a high-performing sales team
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- Drive sales performance and achieve KPI targets
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- Deliver exceptional client experiences that reflect the Coach brand
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- Build and maintain a loyal client base through proactive clienteling
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- Manage daily concession operations,
including rostering and stock management
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- Ensure visual merchandising standards are consistently executed
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- Analyse sales trends and implement strategies to maximise performance
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- Foster a positive, inclusive and customer-focused culture
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- Collaborate effectively with David Jones stakeholders and broader Coach teams
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- Ensure compliance with company policies and operational procedures
/n To be successful, you will have:/n /n
- Previous management experience within premium, luxury or fashion retail
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- Proven ability to achieve and exceed sales targets and KPIs
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- Robust leadership and people development skills
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- Experience managing concession, boutique or department store environments
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- Exceptional communication and relationship-building abilities
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- Strong commercial acumen and analytical skills
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- A customer-first mindset with a passion for delivering personalised service
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- Structured roster (Sunday to Thursday)
/n What's on Offer/n /n
- Competitive salary package plus incentive opportunities
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- Career development within a globally recognised luxury brand
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- Ongoing training and leadership development
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- Generous employee product benefits and discounts
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- Supportive and collaborative team culture
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- Opportunity to lead a flagship concession in one of Sydney's premier retail destinations