About the role

We are seeking a dynamic Duty Manager to join the team at Pinnacle People. This is a full-time position based in Brisbane where you will play a critical leadership role in managing daily operations in the staffing and recruitment for Brisbane and the Gold Coast.

Key responsibilities

- Coordinate and oversee casual workforce operations during assigned shifts, ensuring all client staffing requirements are met and services are delivered efficiently.
- Manage employee check-ins, attendance, shift coverage and last-minute roster changes to maintain operational continuity.
- Act as the primary point of contact for client and employee enquiries, resolving issues promptly and professionally.
- Build and maintain strong relationships with clients, ensuring a high standard of service delivery and workforce support.
- Ensure all employees comply with client site requirements, company policies, workplace procedures and safety standards.
- Monitor staff performance, attendance and conduct, escalating concerns and contributing to performance management processes as required.
- Respond effectively to operational issues, employee incidents and urgent staffing requirements,



making decisions independently when necessary.

What we're looking for

- Proven experience working in a hospitality or hotel management environment, preferably in a supervisory or management capacity
- Solid knowledge of front office operations and guest services best practices
- Excellent leadership and team management abilities with the capacity to motivate and develop staff
- Exceptional customer service skills with the ability to handle challenging situations with professionalism and tact
- Outstanding communication skills, both verbal and written
- Proficiency with computer software
- Strong organisational and multitasking abilities in a fast-paced environment
- Problem-solving skills with the ability to make decisions independently and take initiative

This role requires availability to work a rotating roster across 6 days The rotating roster includes weekends as required

Apply now

If this sounds like you, you can apply now!

Or email your resume to the below address:

e | [email protected]

📌 Duty Manager (Brisbane)
🏢 Pinnacle People - Queensland
📍 Brisbane