Perth City Auto Group is an established, growing automotive business in Perth seeking an experienced Service Manager to lead our service department and ensure smooth, efficient, customer‑focused operations on a daily basis. Our reputation and customer satisfaction drive our success. We're looking for a Service Manager who can lead the team to deliver exceptional results every time, ensuring every customer leaves confident and happy with the service they receive.

Key responsibilities

- Lead, coach, and manage technicians and service staff
- Oversee daily workflow to ensure timely, high‑quality job completion
- Manage bookings, customer communication, and escalations where required
- Maintain workshop inventory, tooling, and equipment readiness
- Support the team with diagnosis and technical problem‑solving
- Track labour efficiency, parts usage, and overall profitability
- Uphold safety standards and compliance requirements
- Report on performance metrics and identify improvement opportunities
- Work closely with management on staffing, planning, and operational strategy
- Manage leave, commissions, and service department compliance and administration

About you





- Experienced Service Manager or senior workshop leader
- Strong technical knowledge of servicing and repair processes
- A confident, steady leader who can motivate and develop a team
- Excellent communicator with strong customer service skills
- Proficient with modern service management software (experience with Pentana highly regarded)
- Highly organised, able to multitask, and effective under pressure
- Proactive problem‑solver with a continuous improvement mindset
- Relevant qualifications and training (advantageous)
- Valid driver's licence
- Competitive remuneration aligned with experience
- Supportive, stable environment with professional development opportunities
- A team culture built on respect, accountability, and continuous improvement
- An workplace where hard work and achievement are recognised and rewarded
- Fully maintained vehicle and fuel card

If you’re a driven, people‑focused leader ready to take the next step in your automotive career, we’d love to hear from you.
We are an equal opportunity employer.

#J-18808-Ljbffr

📌 Service Manager (Western Australia)
🏢 Perth City Auto Group
📍 Western Australia