We're looking for a driven and motivated **Team Leader** to guide our Desktop Home Assessing Team based at our **Sunshine** office. You'll be at the forefront of how we assess and manage home claims, overseeing a team of Desktop Home Assessors as they deliver accurate virtual assessments, validate scopes of works, and manage claims end-to-end.

What You'll Be Doing

Leading & Developing Your Team

Inspire, coach, and develop your team to consistently deliver high-quality virtual assessments and cost validation

Set transparent expectations, evaluate performance regularly, and work collaboratively with team members to help them grow and achieve their career goals

Manage people in line with company policies, employment legislation, and our Safety, Wellness, and Performance frameworks

Handle escalated claims and complex matters with confidence and expertise

Driving Continuous Improvement

Coach team members across scoping accuracy, cost validation, compliance, project coordination, and virtual assessing techniques

Identify opportunities to improve processes across the Home Claims value chain

Contribute to the ongoing refinement of our Home Claims Operating Model using operational reporting and analytical insights

Controlling Costs & Delivering Results

Implement and refine cost control strategies to deliver against plan

Track, monitor, and report on KPIs to ensure productivity and quality remain on target

Provide on-the-ground insights to support strategic and operational improvements

Building Strong Relationships

Cultivate and maintain effective relationships with a wide range of internal and external stakeholders

Provide constructive, solutions-focused feedback to support continuous improvement across the business

What You’ll Bring

Strong people leadership experience with a proven track record of managing professionals and delivering business results

Minimum 2 years’ experience in home assessing or the building industry

Previous estimating experience (highly regarded)





Strong change agility — you’re comfortable navigating a fast-paced, evolving environment

Exceptional organisational and time management skills

Outstanding written and verbal communication skills, including report writing and stakeholder negotiation

Experience building effective relationships with multiple stakeholders

- Strong people leadership experience with a proven track record of managing professionals and delivering business results

- Minimum 2 years’ experience in home assessing or the building industry

- Previous estimating experience (highly regarded)

- Strong change agility — you’re comfortable navigating a fast-paced, evolving environment

- Exceptional organisational and time management skills

- Outstanding written and verbal communication skills, including report writing and stakeholder negotiation

- Experience building effective relationships with multiple stakeholders

Unlock job insights

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protects customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protects customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

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📌 Team Leader – Desktop Home Assessing (Melbourne)
🏢 Budget Direct
📍 Melbourne