Job Description

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The Sebel West Perth West Perth, WA Full Time $69,000 – $72,000 + superannuation (depending on experience)

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The Sebel West Perth is a contemporary 4-star apartment hotel located in the heart of West Perth. With a strong mix of corporate and leisure guests, we pride ourselves on delivering professional, consistent and personalised service within a boutique-style environment.

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At The Sebel West Perth, we believe hospitality is defined by professionalism, consistency and genuine care. Every guest interaction matters , and every shift sets the tone for the experience we deliver. We are seeking a true hospitality professional who takes pride in their work, leads by example on the floor, and is passionate about creating a welcoming and memorable stay for our guests.

About the Role n

Reporting to the Assistant General Manager, this is a hands-on operational role where you will be rostered across all shifts and take full responsibility for the Front Office during your shift.

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Key responsibilities include:

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- Running the Front Office shift end-to-end, including check-in, check-out and guest services
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- Acting as the senior team member on duty and making operational decisions when required and taking initiative when it comes to creating a "positive guests experience".
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- Managing guest feedback and resolving concerns promptly and professionally
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- Ensuring reservations, billing and rate accuracy are maintained
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- Driving upselling opportunities and supporting revenue integrity
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- Maintaining presentation,



compliance and procedural standards
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- Setting clear service expectations through visible leadership on the floor
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- Assisting other departments during peak periods to ensure overall hotel performance
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This role requires availability across weekdays, weekends and public holidays.

About You n

You will bring:

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- 2-3 years' hotel Front Office experience
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- Previous experience as a Senior GSA or Supervisor
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- Strong working knowledge of Opera - Cloud PMS systems
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- Accor Hotel Distribution and Reservation Systems
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- Proven ability to manage guest escalations independently and make sound decisions under pressure
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- A calm, solutions-focused and accountable approach
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- High attention to detail and professional standards
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- Applicants must have valid Australian working rights. Sponsorship is not available
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Benefits of Joining The Sebel West Perth n

The Sebel West Perth operates under the globally recognised Accor brand, combining international standards with local ownership and professional management.

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We offer:

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- The chance to work within an internationally recognised hotel brand
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- Membership to Accor Heartist , providing access to global accommodation and dining discounts
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- Exposure to brand standards alongside commercial hotel operations
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- Career development within a growing multi-property hospitality group
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- A collaborative and performance-focused team culture
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📌 GSA / Front Office Supervisor (Perth)
🏢 The Sebel West Perth
📍 Perth