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/n Desired Competencies (Technical Competency) /n Must-Have** /n (Ideally should not be more than 8-12) /n - Good Experience in the Following Technical Areas: /n - Windows 10, Active Directory Services, SCCM, Intune, Jamf, Office 365, Azure AD Monitoring Tools (SCOM / NexThink), DNS /n - Provide L2/L3 Technical Support & resolve Issues related to Computer HW / SW on end-user devices. /n - Should Posses Very Good Communication skills &

Experience in managing a Team. /n - Should have good hands-on on SCCM, Intune & JamF &

experience with patching deployment across laptops/desktops /n - Should have knowledge about maintaining asset inventory, hardware spare parts, /n - Provide VIP support for Deskside issues and be the point of contact at the site for all IT-related issues /n - Setup IT Hub in Office supporting end-users /n - Should have experience providing Cisco Meeting room Support /n - Experienced in OS imaging processes, SW installation, and imaging tools, and automated help desk systems. /n - Troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network, and local printer installation. /n - Coordinate for hardware warranty repair & escalate to 3rd party vendors. /n - Experience in Microsoft stack including Windows 10, EMS Suite, Azure, O365, E1, and E3 licensing for Enterprise Agreement /n - Imaging laptops, wiping, cleaning,



and shipping to end users as per requirement /n - Providing Support for CR Activities at the night or after office hours /n - Providing Hands and Feet Support related to Hardware issues. /n Good-to-Have /n - Client OS Migration & Consolidation Experience /n - Good to have Office 365, Microsoft TEAMS /n - Good to have knowledge of Windows Desktop including GPO Policies, Golden Image Prep, and PowerShell Scripting. /n - Good to have knowledge of Systems experience (SAN, NAS, RAID, Fiber Channel, and iSCSI). /n - Good to have experience in Supporting Operating System deployment processes and Managing OSX configurations. /n - Valuable to have experience in MDM and Modern Workplace systems such as Azure/Intune and affiliated third-party components. /n - Must be able to lift equipment for rack and stack services (server, router, switch, UPS devices, etc.) if required. /n /n SN /n Responsibility of / Expectations from the Role /n 1 /n EUC SME will be responsible for key activities in desktop support and migration activities. /n 2 /n Develop and Maintain documentation of the current environment /n 3 /n Support and troubleshoot Windows/Mac Operating Systems and other applications as assigned. /n 4 /n Monitor the performance of the computer systems and address issues as they arise. /n 5 /n Provide technical support for software reconfigurations to aid in function customization. /n 6 /n Test software performance on the machines to ensure optimum application performance for end users. /n 7. /n Partner with Site Support teams to Help coordinate tasks and projects in the areas of business and solutions. /n /n

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📌 EUC engineer (Sydney)
🏢 Axiom Technologies Group
📍 Sydney