Hallam Road Automotive has been servicing the local community for more than 25 years, providing high-quality vehicle servicing, repairs and roadworthy inspections across a wide range of makes and models.
We operate from a modern, clean and fully equipped workshop and pride ourselves on quality workmanship, honest service and a strong team setting.
We are looking for an experienced Office Manager to join our team and support the smooth day-to-day running of our front office and workshop coordination.
About the Role
This is a hands-on administrative role at the heart of our business, overseeing front-office operations and ensuring smooth coordination between our customers, workshop team and management.
You will be responsible for managing customer interactions, scheduling, invoicing and internal coordination, ensuring administrative processes are efficient, accurate and aligned with our commitment to high-quality customer service.
Key responsibilities include:
Oversee front-office operations, including customer service, reception and administrative processes
Coordinate customer bookings and respond to enquiries in a timely and professional manner
Prepare and manage job cards, ensuring accuracy and completeness prior to invoicing
Own the end-to-end invoicing and Accounts Receivable function,
including timely and accurate invoice generation, payment processing and reconciliation
Ensure all invoicing aligns with completed job cards, pricing and agreed customer terms
Monitor and manage outstanding receivables, including proactive follow-up on overdue accounts and escalation where required
Support parts ordering and assist with customer quoting as required
Provide administrative support to the workshop and management team
Assist with vehicle logistics, including customer pick-up and delivery where required
Coordinate parts collection and supplier interactions as needed
About You
To be successful in this role, you will have:
Strong organisational and administrative skills
Experience in Xero and Workshop is preferred
Attention to detail and accuracy in financial and customer records
Customer service and stakeholder management capability
Strong communication skills, both written and verbal
Problem-solving and initiative in handling administrative issues
What we offer
Above-award remuneration, reflective of your experience
Supportive and experienced team environment
Ongoing training and professional development
Stable employment with an established automotive business operating for more than 25 years