Job Description

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An exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. If you're passionate about leading a skilled team in dementia care and supporting our mission,

The role n

Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia.

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This role is offered as a Permanent Full-time opportunity, ideally based out of our Daw Park, SA or Darwin, NT office, with flexibility to be located at any of our offices across Australia.

Responsibilities n

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- Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
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- Provision of professional and clinical leadership for team members
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- Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
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- Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
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- Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
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- Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
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- Ensure that the wellbeing and safety of team members is considered and proactively managed.
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- With support of Senior Team leader maintain local key stake holder relationships
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- Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
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- Recruit team members with appropriate skills for the specific roles being recruited for.
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- Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
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- Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
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- Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.
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What do we need from you? nn
- Tertiary qualifications in Nursing/ Allied Health or health- related degree.
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- Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
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- Ability to manage and support a team of skilled professionals across multiple sites and locations.
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- Displays strong customer service ethic and attitude
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- Ability to work on multiple tasks and projects simultaneously.
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- High level communication and interpersonal skills
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- Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
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- Strong analytical skills and attention to detail.
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- Positive customer management skills for delivery of services to HammondCare and external customers
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- Strong administrative and computer skills.
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- A current Australian driver’s licence and willingness to travel intra and interstate
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- Empathy and patience
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- Eligibility for registration as a Health Practitioner in Australia
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- Evidence of study and or qualifications in the area of dementia
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- Knowledge of supporting older people and carers living with dementia
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For more info on DSA, check out our website:

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📌 Team Leader (South Australia)
🏢 HammondCare
📍 South Australia