Job Description

Company Description
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and Current Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, cybersecurity, platform engineering, observability, and digital transformation programs.

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Company Description
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, cybersecurity, platform engineering, observability, and digital transformation programs.
n We partner with major organisations to build high-performing technology teams and deliver reliable, scalable, and secure technology platforms that support critical business services.
The Role
We are seeking an experienced Technical Support Engineer to join a high-performing technology operations team.
n This is a hands-on role focused on monitoring, troubleshooting, and improving the reliability, performance, and availability of enterprise platforms and applications. You will play a key role in supporting observability capabilities across Dynatrace, Elasticsearch, and cloud-native environments, ensuring critical services remain stable and highly available.
n The ideal candidate will bring strong experience in technical support, Site Reliability Engineering (SRE), monitoring technologies, and incident management, along with a passion for automation and continuous improvement.
Key Responsibilities

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- Provide technical support for Dynatrace, Elasticsearch,



and observability platforms.
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- Monitor application and infrastructure performance, proactively identifying and resolving issues.
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- Investigate incidents, perform root cause analysis, and implement long-term improvements.
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- Configure and maintain monitoring, alerting, dashboards, and service health reporting.
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- Support SRE practices including SLAs, SLOs, SLIs, and reliability initiatives.
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- Collaborate with engineering, cloud, infrastructure, and application teams to resolve complex issues.
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- Assist with deployment, configuration, and optimisation of monitoring solutions.
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- Participate in on-call support and major incident response activities.
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- Maintain technical documentation, operational procedures, and best practices.
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- Contribute to automation and continuous improvement initiatives.

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What You'll Need
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- 2-5 years' experience in Technical Support, Site Reliability Engineering, Platform Operations, or a related role.
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- Strong hands-on experience with Dynatrace monitoring and performance management.
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- Experience with Elasticsearch, Logstash, and Kibana (ELK) for logging and observability.
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- Solid understanding of SRE principles including SLAs, SLOs, SLIs, reliability engineering,



and incident management.
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- Experience configuring monitoring, alerting, dashboards, and observability solutions.
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- Strong troubleshooting and problem-solving skills across applications and infrastructure.
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- Experience working with cloud platforms including AWS, Azure, or GCP.
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- Understanding of Identity and Access Management concepts.
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- Excellent communication skills and stakeholder engagement abilities.
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- Experience supporting production environments and critical business services.

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Desirable Skills
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- Experience with Kubernetes, Docker, and containerised environments.
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- Scripting and automation experience using Python, Bash, or similar languages.
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- Experience with PagerDuty and enterprise incident management platforms.
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- Knowledge of networking concepts and cloud-native architectures.
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- Dynatrace certifications or other observability-related certifications.
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- Experience in customer-facing support environments.
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- Exposure to DevOps, platform engineering, or cloud operations teams.

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Why Join Us?
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- Work on enterprise-scale cloud, observability, and reliability engineering initiatives.
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- Gain exposure to modern monitoring, SRE, and cloud-native technologies.
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- Help improve the resilience, performance, and reliability of critical platforms.
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- Collaborate with experienced cloud, platform, DevOps, and engineering specialists.
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- Play a key role in driving operational excellence and continuous improvement across enterprise environments.
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📌 Observability & SRE Support Engineer (New South Wales)
🏢 Showtime Consulting
📍 New South Wales