The Role

Spicers Hidden Vale have an exciting new prospect for a Front Office Attendant to join our passionate team on a casual basis in Grandchester, Southeast Queensland. As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Spicers Hidden Vale

From the moment you turn into the driveway it is hard to believe that such a place could exist so close to a major city. Just an hour’s drive from the Brisbane CBD, Spicers Hidden Vale is a destination that invites relaxation and rejuvenation.

Set on 12,000 acres, the retreat features an Australian barn, beautifully restored colonial cottages from a bygone era and a warm country welcome. There is space to relax, space to listen, and space to embark on an adventure amidst abundant wildlife. With a number of different indoor and outdoor spaces to explore, Spicers Hidden Vale is a unique luxury Australian experience.

The Role and Key Duties

- Provide genuine, welcoming & efficient service every time, always ensuring the guest experience and service provided is put ahead of admin work;

- Efficiently manage guest check-in and check-out procedures, including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;

- Act as an ambassador for the retreat, provide information about our dining options, amenities and offering location / area recommendations;





- Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;

- Maintain accurate records of guest interactions, transactions, and feedback;

- Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;

- Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Essential criteria required to be considered

- Minimum 1-2 years experience in a front office, reception or customer service role ideally within a Hotel environment (essential);

- Strong communication skills and eye for detail;

- Positive attitude and love for customer service;

- Ability and willingness to commence work on a rotating roster including weekends and public holidays;

- Reliable vehicle to get to and from the retreat;

- Located close to the retreat or a willingness to relocate.

Salter Brothers Hospitality Benefits

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;

- Friends and family discounts;

- Access to Employee Assistance Program (EAP);

- Caring and progressive culture where all team members are celebrated & recognised regularly;

- Opportunities for career development and mobility across our 20 Australian properties (and growing!).

To apply online, please click on the apply button. Alternatively, send your resume to our Operations Manager, *@spicersretreats.com

📌 Front Office Attendant (Grandchester)
🏢 Salter Brothers Hospitality
📍 Grandchester