Job Description

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Shangri-La the Marina, Cairns is looking for a passionate and experienced Food & Beverage Supervisor to join our team and help deliver exceptional dining and guest experiences across our Food & Beverage operations.

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This is an exciting opportunity for a hospitality professional who is ready to take the next step in their career and develop their leadership skills within a luxury five-star hotel environment.

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Shangri-La the Marina, Cairns is looking for a passionate and experienced Food & Beverage Supervisor to join our team and help deliver exceptional dining and guest experiences across our Food & Beverage operations.

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This is an exciting opportunity for a hospitality professional who is ready to take the next step in their career and develop their leadership skills within a luxury five-star hotel environment.

About the Hotel n

Located beside the Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La the Marina, Cairns is a luxury five-star hotel featuring 255 guest rooms, 19 function venues and extensive food and beverage facilities.

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As part of the internationally recognised Shangri-La Group, you will have the opportunity to develop your hospitality career within a global organisation with more than 100 hotels and resorts worldwide.

About the Role n

As a Food & Beverage Supervisor, you will support the leadership team in the day-to-day operation of our Food & Beverage outlets and functions.

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You will lead by example, ensuring our guests receive warm, attentive and personalised service while supporting the team to consistently meet Shangri-La's standards.

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This is a hands-on role where you will be actively involved in service while also coaching and supporting colleagues, coordinating operations and helping resolve guest requests and challenges.

Your Responsibilities n

Your responsibilities will include:

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- Supervising and supporting Food & Beverage colleagues during daily operations, functions and events.
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- Leading by example and delivering warm,



skilled and personalised guest service.
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- Ensuring Food & Beverage service standards are consistently maintained.
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- Coordinating service periods and allocating duties to team members as required.
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- Supporting the opening and closing of outlets and ensuring all areas are appropriately prepared for service.
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- Monitoring guest satisfaction and responding promptly and professionally to feedback or concerns.
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- Assisting with guest recovery and resolving service issues in consultation with the relevant manager.
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- Ensuring food and beverage orders are taken and served accurately and efficiently.
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- Maintaining high standards of cleanliness, presentation, hygiene and workplace safety.
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- Supporting the training, coaching and development of Food & Beverage colleagues.
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- Assisting with functions, events and other hotel Food & Beverage operations as required.
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- Working closely with other departments to ensure a seamless guest experience.
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- Ensuring hotel policies, procedures and Food & Beverage standards are followed.
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- Supporting effective stock control, equipment care and responsible use of hotel resources.
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- Assisting the Food & Beverage leadership team with operational requirements and other duties as required.
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About You n

We are looking for a confident and people-focused hospitality professional who enjoys leading from the front and creating memorable guest experiences.

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To be successful in this role, you will have:

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- Previous experience in a Food & Beverage supervisory or senior service role.
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- A genuine passion for hospitality and delivering exceptional guest service.
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- Strong leadership and communication skills.




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- The ability to motivate and support a diverse team.
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- Excellent attention to detail and a strong focus on service standards.
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- The ability to remain calm and make sound decisions in a fast-paced environment.
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- Strong organisational and time-management skills.
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- A professional approach to handling guest feedback and service recovery.
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- A willingness to coach and develop team members.
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- Flexibility to work across a variety of shifts, including mornings, evenings, weekends and public holidays.
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- Previous experience in a luxury hotel or high-volume hospitality environment will be highly regarded.
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Most importantly, you will be someone who leads by example, enjoys working with people and takes pride in delivering exceptional experiences for our guests.

What's in it for you? n

At Shangri-La the Marina, Cairns, we believe in developing our people and creating opportunities to build a rewarding career in hospitality.

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We offer:

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- The opportunity to work at an iconic five-star Cairns waterfront hotel .
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- Career progression and development opportunities across the Shangri-La Group worldwide.
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- Duty meals provided in our fully staffed and maintained team dining facility.
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- CBD location on the Cairns waterfront.
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- Accommodation discounts across the Shangri-La Group.
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- Access to Shangri-La Academy for professional development and learning.
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- Hotel performance-based discretionary bonus once a year.
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- Additional staff discounts, offers and benefits.
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Ready to take the next step? n

If you are an experienced Food & Beverage professional who is ready to take on greater responsibility and develop your leadership career with a globally recognised luxury hotel brand, we would love to hear from you.

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Shangri-La the Marina, Cairns is an equal opportunity employer. We value diversity and inclusion and encourage applications from candidates of all backgrounds.

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📌 Food & Beverage Supervisor (Cairns Regional)
🏢 Shangri-La Group
📍 Cairns Regional