/n : /n /n /n Helpdesk & Training Team Lead – Join a Global Leader in Innovation /n Are you looking to make a real impact? /n At ITW, we're not just a company; we're a community of innovators. We're seeking a passionate leader who thrives on delivering outstanding customer experiences, developing people, and driving continuous improvement. /n /n About ITW /n A Fortune 300 Company: With a legacy spanning over a century, ITW is a global industrial leader operating in diverse markets. /n Innovative Brands: Our portfolio includes renowned brands like Pryda, Paslode and Ramset, trusted by industry professionals worldwide. /n Entrepreneurial Culture: We empower our employees to think creatively, take ownership and drive positive change. /n /n About the Role /n We have an exciting prospect for a Helpdesk & Training Team Lead to join our Offsite business within ITW Construction Products Asia Pacific. Reporting to the Software Support and Training Manager, this hybrid role is based in Dandenong, Melbourne. /n This role is responsible for leading our Software Support (Helpdesk) team while overseeing the delivery of high-quality software training programs.

You will play a critical role in enhancing the customer experience, improving support performance, developing team capability and ensuring consistent training delivery across our customer base. /n /n What You'll Do /n Make a difference: Lead a team delivering exceptional software support and training experiences, ensuring customers receive timely, effective solutions. /n Innovate and solve problems: Drive first-contact resolution, support issue triage and escalation processes, and identify opportunities to improve service delivery. /n Collaborate: Partner closely with internal stakeholders, software teams and the Instructional Design function to support product releases,



training initiatives and customer success. /n Continuous Improvement: Develop team capability, improve processes, contribute to ITW Toolbox initiatives and support the creation of training and helpdesk resources. /n /n What You'll Bring /n /n

- Experience leading or mentoring a customer support, helpdesk or technical support team.

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- Strong communication, presentation and relationship-building skills.

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- A customer-focused mindset with the ability to solve problems, influence outcomes and manage competing priorities.

/n /n Highly Regarded /n /n

- Experience within the truss & frame, construction or manufacturing industry.

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- Experience developing or delivering software training programs.

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- Exposure to software support environments and customer training delivery.

/n /n /n Why Join ITW? /n Unlock Your Potential: We invest in your development and provide opportunities for growth. /n Collaborative Culture: Work with supportive colleagues who value innovation and continuous improvement. /n Flexible Work Options: We recognise the importance of work-life balance and offer flexible arrangements where possible. /n Global Strength, Local Impact: Join a market-leading organisation that empowers employees to make meaningful contributions. /n /n Ready to Make a Difference? /n If you're a people-focused leader with a passion for customer service, software solutions and team development, we'd love to hear from you. /n /n ITW Construction Products - Asia Pacific is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or national origin. /n /n Applicants must be based in Australia and hold unrestricted working rights. /n /n ITW Construction Products - Asia Pacific is proud to be endorsed as an employer for all women by WORK180. /n

📌 Help Desk and Training Team Lead (Melbourne)
🏢 Itw
📍 Melbourne