This role is responsible for managing and growing a portfolio of customers through proactive account management, customer support, and business development activities. You'll work closely with the Sales team, engage with customers to identify growth opportunities, and support initiatives that retain customers, reactivate dormant accounts, and drive new business growth.

Key responsibilities

Manage a portfolio of wholesale and OEM customers qualifying inbound leads and proactively engaging customers to uncover new opportunities.

Build strong customer relationships through proactive communication, account reviews, and responsive support that delivers outstanding customer experiences.

Identify opportunities to grow customer value, increase wallet share, expand customer stock, and support customer retention initiatives.

Prepare proposals, pricing requests, and sales documentation.

Collaborate closely with the Sales team and sales support to progress opportunities, reactivate dormant accounts, and support daily sales operations.

Leverage proven sales tools, targeted campaigns and compelling customer offers to reactivate customers, grow existing accounts and win new business.

Develop value propositions and proven sales approaches to identify opportunities and deliver customer growth.

About you

You'll bring robust relationship-building skills, a proactive sales mindset, and a genuine passion for customer service. You're organised, commercially minded,



and comfortable managing multiple priorities while maintaining attention to detail. Experience in account management, customer service, sales support, or business development will position you for success, along with confidence using CRM systems and collaborating across teams.

Proven experience in account management, customer service, sales support, or business development, with a strong focus on customer relationships.

Excellent communication and telephone skills with the ability to build rapport and engage effectively with a diverse customer base.

Strong organisational skills and attention to detail, with the ability to manage competing priorities and meet deadlines.

Confident using Microsoft Office applications to manage customer information, sales activities, and reporting requirements.

Proactive, customer-focused, and commercially aware, with the ability to identify opportunities, solve problems, and contribute to sales growth.

Experience in customer service, relationship building and the ability to ask for the order.

Experience in remote or on the road selling.

Building and implementing a customer call plan.

Strong negotiation and problem-solving skills, with the confidence to navigate sensitive conversations.

Electrical cable experience, specifically flexible cable would be an advantage.

Grow your expertise and career with access to experienced mentors and ongoing training and development opportunities

Target based bonus scheme

Competitive salary and the tools required to succeed

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📌 Business Development Manager (Queensland)
🏢 Elcon Cables
📍 Queensland