Employment Type: Permanent Full Time

Position Classification: Senior Analyst

Location: Nepean Hospital

Remuneration: $122,919.00 - $142,561.00 per annum

Hours Per Week: 38

Requisition ID: REQ689833

Applications Close: 06/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Ready to take ownership of critical communications technology in one of NSW Health’s most dynamic environments?

Nepean Blue Mountains Local Health District is looking for an experienced Senior Unified Communications Engineer to help lead and shape the communication platforms that connect our hospitals, clinicians and workforce every day. This is more than a support role. You’ll have the opportunity to drive modernisation, influence technical direction and lead the ongoing evolution of our enterprise telephony, Unified Communications and contact centre environments.

Importantly, we are about to commence a major upgrade of our Avaya platform, making this an exciting time to join the team. You’ll have the opportunity to be directly involved in this transformation, helping shape, deliver and transition a critical communications platform that supports services right across the District.

You’ll take a key technical role across Avaya, PABX, contact centres, SIP and carrier services, call routing, voicemail, faxing technologies and mobility, working alongside ICT teams,



vendors and stakeholders to deliver reliable, secure and fit-for-purpose solutions. Whether you’re an experienced Unified Communications professional looking for your next challenge, or you have strong technical capability and are ready to take the next step in your career, this is an opportunity to broaden your experience, take greater ownership and make a genuine impact.

If you enjoy solving complex problems, driving improvement and want your work to directly support our clinicians, staff and the delivery of patient care, we’d like to hear from you.

Bring your expertise, take the next step and help us shape what comes next. Join the NBMLHD ICT team and apply now.

Benefits available to eligible NBMLHD employees

- Accrued Day Off (ADO)

- Opportunity for extra tax savings through Salary Packaging

- Novated Leasing

- Great education opportunities through Education Training Service which offers over 110 courses each year

- Access to our Employee Assistance Program (EAP) for staff and family members

- Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Protected Standards For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

1. Demonstrated extensive experience and a proven record of achievement in the delivery and administration of Unified Communications services in a consultive, subject matter expert and operationally focused capacity within a large and complex enterprise environment. Experience includes PABXs, VOIP systems,



SIP infrastructure and trunks, call centres, H.323, faxing technologies, hypervisor platforms, DNS, DHCP, codec management.
2. SCCA, ACSS, or an equivalent industry recognised Unified Communications certification or substantial demonstrated experience in supporting, maintaining and administering hybrid UC environments incorporating technologies from vendors such as Avaya, Cisco, Microsoft Enterprise Voice, and SIP based technologies.
3. Proven ability to design, configure, implement, and support call centre features such as IVRs, call queues, routing logic, reporting tools, and workforce management capabilities with demonstrated experience in SIP based integrations between telephony systems and third‑party clinical, corporate, or communication applications.
4. Demonstrated experience applying well‑developed UC analytical skills to interpret complex information from multiple sources, prepare and present clear analysis and reports, and develop creative, business‑focused solutions to challenges.
5. Demonstrated excellent written and verbal communication and reporting skills with the ability to adjust and translate complex technical concepts and issues to match the audience’s knowledge level.
6. Experience with delivering IT services in an ITIL aligned service management to provide capacity, availability, problem, change and incident management using service-delivery mindset and customer experience focus.
7. Understanding of cyber security principles, privacy legislation, and ICT governance frameworks relevant to Unified Communications in a healthcare environment.
8. Demonstrated experience managing large mobile device fleets and carrier services within an enterprise environment, along with a current Class C driver licence and willingness to travel as required.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa

Need more information?

- Click here for the Position Description
- Find out more about applying for this position For role related queries or questions contact Mina Ibrahim on [email protected]

📌 ICT Senior Unified Communications Engineer (Australia)
🏢 NSW Health
📍 Australia