Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. /n • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. /n • Ability to lift / move computer equipment weighing up to 50Lbs. /n • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. /n • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. /n • Smart hand support for peripheral and networking hardware, including, but not limited to: /n • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capability. /n • Ability to troubleshoot issues with systems and networks using positive deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.



/n - Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. /n

- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others. /n

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/nRequirements/n Excellent written and oral communications skills with clients and management as well as people skills. /n • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency /n • Bilingual (English & Local B2) /n

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/n Console cable for CISCO and Silver Peak/n

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/n Full Internet ready mobile,/n

Noise Cancellation head sets/n

Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,/n

RJ45 port on Laptop/n

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/n • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage/n

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📌 IT Desktop and Network Support Dispatch Australia (Canberra)
🏢 Brilliant Computers
📍 Canberra