/n Backfill Support / Secondary Suppport - When the primary engineer is off, you will be called on-site to support with a 1 day prior notice at least. /n
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/n Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits./n
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/n Operation Roles and Responsibilities/n
/n • Basic experience in IT industry/n
/n • Good client management & communication skills/n
/n • Good Understanding of ITIL concept & Service Now/n
/n • Laptop AV/endpoint security Management for Mcafee, Cortex XDR./n
/n • User Data Management (OneDrive, Office 365)/n
/n • Refresh of old asset from windows 7 to windows 10./n
/n • MTR Video conference support for meeting room and events./n
/n • Vendor coordination for hardware/spare replacement/n
/n • Incident Management, service Request management, asset Management/n
/n • Support Queue Management to avoid and SLA misses/n
/n • Ability to work independently and in a team setting./n
/n • Ability to communicate well with internal and external contacts./n
/n • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams./n
/n • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database./n
/n • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices./n
/n • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes./n
/n • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe./n
/n • Responsible for successful deployment and upgrades of laptops & workstations./n
/n • Ability to work independently and in a team environment./n
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📌 IT Desktop Support Engineer (Backfill/Secondary Support) (Sydney)
🏢 SkySys
📍 Sydney
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