/n Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction. /n Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues. /n Position Overview /n Our client is looking for an individual who will act as the operational control center of their IT service department. /n Key Responsibilities: /n /n

- /n Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency. /n
- /n Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress. /n
- /n Sales Support: Organizing and scheduling meetings with potential new clients for the sales team. /n
- /n Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed. /n
- /n Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations. /n
- /n Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.



/n /n Candidate Profile /n Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset. /n Requirements: /n /n
- /n Passion for organization – planning, coordinating, and multitasking come naturally. /n
- /n Structured and reliable working style with a robust sense of ownership. /n
- /n Solution-oriented approach to challenges. /n
- /n Strong service awareness and dedication to customer satisfaction. /n
- /n Excellent communication skills with both customers and technical staff. /n
- /n Collaborative team spirit. /n
- /n German language skills at B1 level or higher. /n /n Preferred Qualifications: /n /n
- /n Experience in dispatching, coordination, or customer service /n
- /n Familiarity with ticketing or dispatch software /n /n What Our Client Offers /n /n
- /n 100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe). /n
- /n Full-Time Employment: A stable, permanent position with regular working hours. /n
- /n Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust. /n
- /n Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows. /n
- /n Long-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor. /n /n /n

📌 IT Service Dispatcher / Coordinator (Lake Argyle)
🏢 EER Poland
📍 Lake Argyle