/n DEMO JOB: About the Role - In this role, you will be responsible for the ongoing support, training, document administration, maintenance, vendor and stakeholder relationship management and communication of the company's core business application and technology platforms. /n Working within the IT team, the IT & Business Systems Support Analyst will play a leading role on business systems workflow projects, documenting workflows, creating manuals and training users on new or updated workflows. /n Key duties include; /n /n

- Train new and existing team members on existing and current workflows, along with functional application changes. /n
- Develop into the subject matter expert (SME) for the company’s core business application and manage end to end the deployment of updates, patches and new releases.

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- Core business application support and administration

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- Key liaison responsible for the relationship between IT, business unit managers and vendors. /n
- Creating/updating how-to guides, training manuals, flowcharts and process documentation

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- Use Active Directory, Microsoft Exchange and Office 365 to carry out administration.

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- Smartphone Setup and email configuration /n
- Understand and plan proposed vendor upgrades. Investigate and communicate the impact/upgrade to the business

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- Leverage Microsoft SQL scripting to extract data and produce reports

/n /n The Successful Candidate: /n /n

- An Australian Citizen or Permanent Resident

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- 2+ years experience training people and this experience is visible on your resume

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- 2+ years support and administration experience of IT and infrastructure

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- Some exposure to a corporate environment

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- Experience deploying end to end, application upgrades, patches and releases /n
- Ability to use SQL to extract data via the use of scripts

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- Experience communicating with stakeholders and vendors

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- 2+ Years experience creating documentation, training or How-To guides and process/workflow diagrams

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- Outstanding communication and customer services capabilities /n /n What's On Offer - 90K package plus lucrative uncapped commission structure and a true work life balance. /n

📌 IT Support Analyst (Melbourne)
🏢 AquaCorp
📍 Melbourne