/n Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179 /n /n /n systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing outstanding customer service.
You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. /n /n Responsibilities (but not limited): /n /n
- Provide Level 2 desktop support at client’s office
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- Provide helpdesk and remote support for IT and AV equipment
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- Complete project tasks as instructed by the client
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- Occasional after-hours work with appropriate compensation
/n /n Requirements: /n /n
- Pro-active, customer focused, and comfortable dealing with end users directly
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- Able to describe issues clearly to end users and client management, and report on results effectively
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- 2+ years experience in IT helpdesk role or technical support role
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- Comfortable working in a team
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- Microsoft MCP certification preferred
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- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
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- Experience with AV systems and providing meeting support
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- Experience with helpdesk ticketing systems including ServiceNow
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- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
/n /n /n /n About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.
📌 IT Support Engineer Melbourne
🏢 systemsGo
📍 Melbourne
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