About the Role

Are you a motivated IT qualified looking to take the next step in your career within a highly secure, cutting-edge environment?

Logi-Tech is seeking an adaptable and customer-focused L1/L2 IT Support & Field Engineer to join our team on-site at the Defence Science Technology Group (DSTG) in Edinburgh, South Australia.

This unique role bridges the gap between Level 1 Help Desk assistance and hands-on Level 2 Field Engineering. Whether you are an experienced Help Desk Technician looking to step up into hardware and systems engineering, or an established Field Engineer who enjoys providing high-quality, face-to-face customer support, we want to hear from you. We are looking for candidates across this spectrum to join our team-oriented team.

Our Community: Logi-Tech is proud to be a Veteran-Owned Company. We understand the unique value, skills, and dedication that former service members bring to the workforce, and we strongly encourage veterans and transitioning ADF personnel to apply.

Security Clearance Requirement: An active Australian Government Security Clearance (NV1 or NV2) is highly preferred. However, we welcome applications from candidates holding lower clearances (such as Baseline), those with lapsed clearances, or individuals who are fully eligible to obtain and maintain an AGSVA clearance (Australian Citizenship is mandatory for eligibility). Please note that due to the secure nature of the Defence site, working from home is not available for this position.

Key Responsibilities In this dual-faceted role, you will be the face of technical support for on-site personnel, delivering solutions via phone, email, walk-ins, and hands-on desk-side assistance. Your duties will span:

- 1st & 2nd Level Technical Support:



Serve as a key point of contact for IT issues, diagnosing and resolving everything from basic password resets to complex software installations and network issues.

- Field & Hardware Engineering: Install, configure, upgrade, and troubleshoot physical hardware (desktops, laptops, monitors, servers, and printing peripherals).

- Environment Administration: Assist with user and mailbox management in Active Directory and Office 365, and provide standard support for corporate Windows and Linux operating systems.

- Infrastructure & Networks: Triage, diagnose, and resolve network connectivity faults and assist with both physical and virtual desktop/server environments.

- Customer Service & Documentation: Provide excellent customer service under pressure, maintain accurate records within our ticketing system, and contribute documentation to our technical knowledge base.

Skills & Experience

We are seeking candidates who bring a mix of the following technical skills and professional attributes:

Essential Criteria

- Security Clearance: Must hold an active AGSVA clearance (NV1 or higher preferred), a lower/lapsed clearance, or demonstrate full eligibility to undergo the AGSVA clearance process (requires Australian Citizenship).

- Technical Support: Ideally 1–3 years of experience in an IT Help Desk, Service Desk, or Technical Support role.





- Operating Systems & Software: Strong proficiency with Windows (7/10), Microsoft Office 365, Outlook, Exchange, and standard corporate application suites.

- Hardware Knowledge: Proven hands-on experience in hardware break-and-fix, custom PC builds, upgrades, and peripheral management.

- Soft Skills: Exceptional communication skills with a customer-first mindset and the patience to explain technical concepts to non-technical users.

Desirable Criteria
- Active Directory: Experience with user provisioning and mailbox management.

- Networking: Strong foundational knowledge of basic networking concepts (TCP/IP, VPN access, diagnostics).

- Certifications: CompTIA A , ITIL Foundation, or similar IT certifications will be highly regarded.

- Defence Industry Familiarity: Prior experience working within Defence or a deep understanding of secure industry operations is an advantage.

What We Offer

- Competitive Salary: $65,000 to $85,000 inclusive of super, scaled to match your current skills and experience.

- Career Progression: A defined pathway to step up from Level 1 tasking into high-level Level 2 field engineering and systems administration.

- Stable Employment: Full-time, ongoing role

- Incredible Environment: Work on-site supporting critical projects within the Australian Defence sector.

To Apply

Please submit your resume and a brief cover letter outlining your current Security Clearance status (active, lapsed, or eligibility) and relevant IT support experience.

Logi-Tech is a proud veteran-owned, equal-opportunity employer. We actively support and encourage applications from veterans, transitioning defence personnel, and defence partners.

📌 IT Support & Field Engineer/Defence Sector (Edinburgh)
🏢 Logitech
📍 Edinburgh