/n What this Job Entails: /n /n The IT Support Analysts will help in resolving a variety of technical problems. /n /n Scope: /n /n

- /n Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions /n
- /n Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members /n /n /n Your Roles and Responsibilities: /n /n
- /n Field incoming help requests from end users in a courteous manner. /n
- /n Document all pertinent end user identification information, including name, department, contact information, and nature of problem. /n
- /n Build rapport and elicit problem details from help desk customers. /n
- /n Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician. /n
- /n Apply diagnostic utilities to aid in troubleshooting. /n
- /n Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. /n
- /n Identify and learn appropriate software and hardware used and supported by the organization. /n
- /n Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training. /n
- /n Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position /n /n /n Required Qualifications/Skills: /n /n
- /n Associate's degree (A.A)



or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience /n
- /n Networks with senior internal and external personnel in own area of expertise /n
- /n Demonstrates good judgment in selecting methods and techniques for obtaining solutions /n
- /n Knowledge of basic computer hardware and software /n
- /n Familiarity with desktop and server operating systems /n
- /n Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills /n
- /n Ability to conduct research into a wide range of computing issues as required /n
- /n Ability to present ideas in a user-friendly manner /n
- /n Analytical and problem solving abilities /n
- /n Exceptional customer service orientation /n /n /n Preferred Qualifications: /n /n
- /n Knowledge of various operating systems and databases /n
- /n Knowledge of various programming languages /n /n /n Physical Demand & Work Environment: /n /n
- /n Must have the ability to perform office-related tasks which may include prolonged sitting or standing /n
- /n Must have the ability to move from place to place within an office setting /n
- /n Must be able to use a computer /n
- /n Must have the ability to communicate effectively /n
- /n Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers /n /n /n

📌 IT Support Specialist III (Sydney)
🏢 Astreya
📍 Sydney