IT Support Specialist (Videography & Studio Manager)/n

About the Role/n

/n We are seeking a proactive and tech-savvy IT Support Specialist (Videography & Studio Manager) to ensure a seamless technology and media production experience within our office environment. This role combines traditional IT support responsibilities with hands-on management of our podcast studio, video production setup, and multimedia workflows. /n The ideal candidate is highly organized, technically capable, creative, and comfortable supporting both internal technology operations and content production initiatives. You will work closely with cross-functional teams to maintain office IT systems, support employees, manage audiovisual equipment, and coordinate high-quality podcast and video productions. /n /n

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/n Key Responsibilities Videography Responsibilities/n

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- /n Operate cameras, microphones, lighting, and audiovisual equipment during podcast recordings, interviews, livestreams, webinars, and content shoots. /n
- /n Capture high-quality video footage, behind-the-scenes content, and promotional materials for digital platforms and social media. /n
- /n Assist in planning shot lists, production schedules, and recording workflows. /n
- /n Ensure proper framing, lighting, audio quality, and visual consistency during productions. /n
- /n Perform basic video editing, audio cleanup, color correction, and formatting using tools such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve. /n
- /n Collaborate with marketing and creative teams to produce engaging multimedia content aligned with brand standards. /n
- /n Assist with livestream setup and streaming platform management when required. /n Studio Manager Responsibilities/n

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- /n Oversee the daily operations, organization, and maintenance of the podcast and multimedia studio. /n
- /n Prepare studio environments for podcasts, webinars, interviews, video shoots, and livestream productions. /n
- /n Maintain and troubleshoot studio equipment including cameras, microphones, mixers, audio interfaces, teleprompters, lighting systems, and streaming devices. /n
- /n Manage studio bookings, recording schedules, equipment availability, and production readiness. /n
- /n Organize media storage, backups, production assets, and file management systems. /n
- /n Ensure studio cleanliness, cable management, equipment safety,



and operational efficiency. /n
- /n Monitor equipment performance and recommend upgrades, repairs, or replacements when necessary. /n
- /n Maintain a professional and production-ready environment for internal teams, clients, guests, and executives. /n
- /n Support special events, executive recordings, luxury events, and on-location productions when required. /n Collaboration & Project Coordination/n

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- /n Work closely with operations, marketing, creative, and leadership teams on technical and multimedia initiatives. /n
- /n Participate in project planning, sprint activities, and operational improvement discussions. /n
- /n Identify opportunities to streamline IT operations, studio workflows, and content production processes. /n
- /n Provide flexible onsite support and assist with travel-related production or technical requirements when needed. /n IT Support & Infrastructure Management/n

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- /n Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, network devices, and office peripherals. /n
- /n Manage hardware procurement, deployment, asset tracking, inventory, and lifecycle management. /n
- /n Maintain office internet connectivity, Wi-Fi systems, meeting room technology, and endpoint devices. /n
- /n Troubleshoot and resolve technical issues related to Windows, macOS, Google Workspace, Microsoft 365, and office productivity tools. /n
- /n Support user account administration, permissions, email configurations, and collaboration platforms. /n
- /n Assist with telephony and communication systems including RingCentral and Aircall. /n
- /n Maintain documentation, IT procedures, and internal knowledge base resources. /n
- /n Coordinate workstation setups, onboarding, and technical support for new employees. /n
- /n Provide ongoing user training and support for workplace productivity and communication tools. /n /n

/n Systems Integration & Automation/n

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- /n Implement and maintain integrations between business platforms such as Zoho, HubSpot, Calendly, Acuity, Avoma, Fireflies.ai, Zapier, Make.com, and GoHighLevel. /n
- /n Assist with API-based integrations, workflow automations, and process improvements. /n
- /n Test and evaluate new software, AI tools, and operational technologies to improve efficiency and scalability. /n
- /n Collaborate with offshore IT teams to ensure system consistency, security, and operational alignment. /n /n /n

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/n Requirements /n /n

- /n Associate’s or Bachelor’s degree in Information Technology, Computer Science, Multimedia Arts, Communications, or related field. /n
- /n 2+ years of relevant IT support, audiovisual, or studio management experience. /n
- /n Strong knowledge of: /n /n
- /n Windows and macOS environments /n
- /n Google Workspace and Microsoft 365 /n
- /n Networking fundamentals and endpoint troubleshooting /n /n
- /n Experience with podcast, livestream, or video production equipment. /n
- /n Familiarity with CRM systems, telephony platforms, and workflow automation tools. /n
- /n Understanding of integrations, APIs, and automation platforms such as Make.com and Zapier. /n
- /n Basic web development skills (HTML/CSS/JavaScript) are a plus. /n
- /n Experience with video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve is preferred. /n
- /n Strong organizational, communication, and multitasking abilities. /n
- /n Ability to manage both technical support and rapid-paced production environments. /n /n /n

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/n Preferred Qualifications /n /n

- /n Experience supporting content creators, podcast teams, or media production environments. /n
- /n Familiarity with livestreaming platforms and webinar tools. /n
- /n Knowledge of audio engineering, acoustics, or studio lighting principles. /n
- /n Certifications such as CompTIA A+, Google Workspace Admin, or Microsoft certifications are advantageous. /n /n /n

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/n What Success Looks Like /n /n

- /n Smooth daily IT operations with minimal downtime. /n
- /n Efficient onboarding and technical support for staff. /n
- /n High-quality podcast and video production output. /n
- /n Well-maintained and organized studio environments. /n
- /n Reliable integrations and streamlined workflows across business tools and platforms. /n /n

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📌 IT Support Specialist (Videography & Studio Manager) (Sydney)
🏢 Wedded Wonderland
📍 Sydney