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/n This is a 6-month contractual (potentially extendable) position for a period of maternity leave coverage. As an IT Support Analyst, you will serve as the primary point of contact for internal end users, providing expert guidance and hands-on support to ensure seamless daily business operations. This role is vital in our high-availability trading setting, requiring an on-site presence to maintain optimal system support.
You will collaborate closely with local and global IT teams, delivering exceptional support, executing projects on time, and improving end-user satisfaction. We're seeking a motivated, energetic professional eager to develop both technical and soft skills in a challenging and dynamic environment. /n /n Key Areas of Responsibilities /n /n
- /n End-User Support & Troubleshooting: Provide first and second-level support for desktop hardware/software, mobile devices, video conferencing (Zoom/MS Teams), IP phones, and peripheral devices to Sydney and remote sites. /n
- /n Incident & Issue Management: Act as Incident Manager for outages, ensuring timely escalation and continuous communication with stakeholders. /n
- /n System & Infrastructure Maintenance: Maintain, troubleshoot, and support Windows 10/11 OS, Office 365 applications, and internally developed or vendor applications (e.g., Bloomberg, IRESS, Refinitiv). /n
- /n Project Collaboration: Assist with global initiatives such as Windows 11 rollout, hardware refreshes, and other infrastructure upgrades. /n
- /n Operational Support: Manage daily IT activities including backups, patch deployments,
virus definitions updates, security compliance, and infrastructure documentation. /n
- /n Vendor & Asset Management: Liaise with vendors for support and warranty issues, manage/maintain asset inventory records, and documentation. /n
- /n Security & Compliance: Ensure adherence to security standards in all end-user computing activities. /n
- /n Application Support: Support trading systems, market data platforms, and CRM tools, liaising with engineering and application support teams. /n
- /n User Lifecycle Management: Coordinate onboarding/offboarding processes, access rights, and user account management. /n
- /n Data Centre & Network Support: Assist with rack/stack of data centre equipment. /n
- /n Conference & AV Support: Provide support for conference rooms, AV setups, and remote meetings. /n
- /n Documentation & Reporting: Maintain accurate documentation for systems, procedures, and scheduled maintenance. /n
- /n Global Initiatives & Collaboration: Participate in cross-functional projects within ITand other business departments to support strategic objectives. /n /n /n Requirements /n /n
- /n Minimum 5 years’ experience supporting IT in a financial services environment. /n
- /n Strong background in desktop support,
enterprise IT systems, and network infrastructure. /n
- /n Proficiency with Windows 10/11, Office 365, Active Directory, VDI solutions, and common enterprise hardware (HP desktops, laptops, Cisco VoIP phones, printers, etc.). /n
- /n Experience with end-user support in high-volume, fast-paced trading environments. /n
- /n Knowledge of data centre operations, change management, and hierarchical financial systems infrastructure. /n
- /n Ability to troubleshoot effectively and deliver solutions efficiently under pressure. /n
- /n Strong communication skills, with the ability to convey technical information to non-technical stakeholders. /n
- /n Demonstrated problem-solving and analytical skills; ability to work independently or within a team. /n
- /n Relevant IT certifications or qualifications (e.g., CompTIA, MS certifications, Cisco, etc.). /n
- /n Familiarity with trading technologies, market data platforms (Bloomberg, IRESS, Refinitiv) is highly desired. /n
- /n Excellent interpersonal and presentation skills. /n
- /n Flexibility to adapt to shifting priorities and work outside regular hours/weekends as needed. /n
- /n Willingness to travel locally for onsite support and project deployments. /n
- /n Enthusiastic learner with a proactive attitude towards technology and process improvements. /n /n
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/n /n /n Stay informed on CITIC CLSA Job Opportunities /n Not the right fit? You can create a job alert to receive our latest job openings that meet your interest. /n /n
📌 IT Trade Desk Support Analyst, Information Technology (6 Months' Contract) (Sydney)
🏢 CITIC
📍 Sydney