Principal Client Service Officer – Estate and Trust Administration Services role snapshot

Role

Role Principal Client Service Officer – Estate and Trust Administration Services

Organisation

Organisation NSW Trustee and Guardian

Location and work type

Location and work type Parramatta; hybrid option after three months, subject to business requirements

Salary or grade

Salary or grade Clerk Grade 7/8, $116,981 to $129,492 plus superannuation and leave loading

Eligibility and work conditions

For ongoing employment you must be an Australian or New Zealand citizen, or an Australian permanent resident. The role includes quality monitoring of calls and team emails and work within the adaptable-hours bandwidth.

What to highlight for Principal Client Service Officer – Estate and Trust Administration Services





NSW Trustee and Guardian needs someone who can improve trust-administration processes and then lead a team delivering careful, empathetic service.

Candidate evidence area

How to demonstrate it

Trust service leadership Explain work allocation, coaching and a service outcome for a team handling sensitive matters.

Process review Show how you analysed a workflow, tested options and recommended a practical improvement.

Legal-document judgement Describe how you used a will, trust deed, policy or delegation to guide a decision.

Customer empathy Show respectful communication with families, specialists and service providers.

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📌 Principal Client Service Officer – Estate and Trust Administration Services (Parramatta)
🏢 Team 3Thirty
📍 Parramatta