/n Key Account Manager – Critical Infrastructure Operations About the Role/n Join a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients. This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams. Key Responsibilities/n /n
- Act as primary client contact, managing day-to-day communications and service expectations
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- Oversee contractual performance, SLAs, KPIs, and compliance requirements
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- Coordinate client projects across construction, operations, and facilities teams
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- Manage project handovers from construction to live operations
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- Build trust-based relationships with client stakeholders, advocating their needs internally
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- Support incident resolution with timely, transparent cross-team coordination
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- Lead client meetings,
business reviews, and performance reporting
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- Drive continuous improvement in service delivery and operational processes
/n What You'll Bring/n /n
- 5+ years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estate
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- Solid contract/SLA management and stakeholder engagement experience
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- Proven ability to balance client expectations with operational delivery
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- Excellent communication and relationship-building skills
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- Proactive, detail-oriented approach in fast-paced environments
/n Additional Information/n /n
- Two positions available in Melbourne with hybrid flexibility