/n Level 2 Service Desk Engineer | Brisbane /n /n Lead technical outcomes. Solve complex challenges. Help clients get more from their technology. /n /n As a Level 2 Service Desk Engineer, you’ll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges. /n /n Who We Are /n Priority 1 IT is powered by efex /n /n With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. /n /n Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support. /n /n We’re approachable, business-focused, and people-first, both for our clients and our team. /n /n The Role /n We’re looking for a Level 2 Service Desk Engineer to join our Brisbane team full-time. /n /n In this role, you’ll: /n /n
- Provide proactive and reactive IT support across diverse client environments
/n
- Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
/n
- Maintain system continuity through monitoring, troubleshooting, and maintenance
/n
- Communicate clearly with clients, giving them confidence and visibility at every stage
/n
- Accurately manage tickets, time, and documentation
/n
- Collaborate with account managers and other teams to deliver seamless service
/n
- Mentor and support junior team members
/n
- Gain exposure to leading technologies, expanding your technical skills daily
/n /n About You /n You’ll thrive in this role if you: /n /n
- Bring 3 – 5 years’ experience in a technical role within an MSP environment
/n
- Have strong customer service skills and enjoy client interaction
/n
- Are proactive, detail-oriented, and a natural problem solver
/n /n Have medium to high-level experience with: /n /n
- Microsoft 365, Entra ID and Intune
/n
- Windows Server environments
/n
- Active Directory and Group Policy
/n
- TCP/IP, DNS, DHCP and VPN technologies
/n
- Network troubleshooting and administration
/n
- Backup and disaster recovery solutions
/n
- Virtualisation technologies such as VMware and Hyper-V
/n
- Cpanel/WHM and Wordpress
/n
- Medical PMS administration
/n /n And some experience with: /n /n
- WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
/n
- Microsoft Azure
/n
- Cloud networking and SD-WAN technologies
/n
- Cybersecurity solutions and best-practice security frameworks
/n
- PowerShell scripting and automation
/n
- Microsoft, Cisco, AWS, CompTIA or other industry certifications
/n
- Financial software administration
/n
- Microsoft Power Platform
/n /n /n What We Offer /n /n
- Market-competitive salary package reflective of your experience
/n
- Career pathways into technical leadership, projects, architecture, and specialist engineering roles
/n
- Exposure to a wide range of technologies, industries, and client environments
/n
- Ongoing training and professional development opportunities
/n
- Supportive, down-to-earth culture that values collaboration and knowledge sharing
/n /n /n Why Join efex? /n This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career. /n /n Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process. /n
📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane