/n Managed Services organisation with a team-oriented, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team. /n The role /n /n
- To support and manage contemporary workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
/n
- You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.
/n /n Responsibilities /n /n
- Technical client engagement and customer service - manage client solutions end to end
/n
- Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
/n
- Ensure that all systems are scalable, reliable, efficient and secured.
/n
- Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
/n
- Onboarding of new customers with detailed infrastructure auditing.
/n
- Automate tasks and monitor their effectiveness.
/n
- Mentor and coach junior engineers
/n
- Technical Lead overseeing project delivery working closely with the Project Manager
/n /n Ideal Candidate /n /n
- Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
/n
- Industry Certificates will be highly regarded, preferably MS-900.
/n
- Managed Services experience is essential
/n
- Excellent troubleshooting and problem solving abilities
/n
- Cooperative and supportive - a true team player and leader
/n /n Essential Technical Skills /n /n
- Mastery of Microsoft Office 365
/n
- Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
/n
- Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.
/n /n This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits. /n