A role you can Bank On.

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial goals. With seven branches across SA and NT and over 41,000 Members, we’re the most recognised credit union in South Australia and a three-time Mozo Experts Choice Award winner. Both our Employee Engagement and Member Satisfaction survey scores are consistently over 90% and tell you what our team already knows: this is a genuinely great place to build a career.

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as our innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives we’ve been proudly carbon neutral since 2018.

About the Role

As a Loans Officer in our Adelaide branch, you’ll proudly provide a customer experience that is second to none to our Members.

Your role will be to provide exceptional service to existing and new members to assist with their personal and home lending needs, as well as promote, recommend, and refer other banking, insurance, and credit card products to best suit their circumstances. Working directly with both new and existing Members, you will play a crucial role in Police Credit Union’s overall success. We know that work/life balance is important, so this is a permanent part-time role for four days per week from 8.30am to 5.15pm. We are happy to negotiate the exact working roster with the successful candidate however do require full availability for Tuesdays for training and coverage purposes.

Key Responsibilities

- Responsibly assist members with their personal and home lending needs




- You will build sound relationships with members and other key stakeholders to best achieve our sales and referral targets through superior service
- Professionally carry out the duties and tasks for which you are accredited and authorised for and that accurate information is provided to members each and every interaction or communication
- Actively promote the benefits to Members of having PCU as their main financial institution and insurance provider
- There is also the opportunity to participate in and generate new business development activities to help grow the member base for the Branch.

Skills & Experience

You are

- Experienced in financial services and looking for a refreshing change in the industry with an organisation who truly cares about their Members
- Wanting to build on your lending experience; ideally you will have a minimum of 2 years' personal lending experience and if you have home lending experience as well, that's even better!
- An excellent communicator with a strong eye for detail and the ability to ask the right questions
- Focused and driven to provide an exceptional customer experience
- Adept at building positive, respectful and collaborative relationships with Members and colleagues.
- A team player, wanting to be part of an energetic group.
- Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can.
- Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face.





FSRA Tier 2/Insurance/NCCPA accreditations will be a huge tick, however not a deal breaker as on the job training is provided.

Culture & Advantages

People enjoy working at Police Credit Union because the team genuinely supports each other — and the numbers back it up. With a positive Employee Engagement Score and a strong promote-from-within culture, this is a place where your effort is recognised and your career can grow. We’re collaborative, learning-focused, and proud of the community we serve.

Here are the advantages you can Bank On Us for:

- An attractive salary and incentive program, including an annual bonus.
- Purchased leave opportunities.
- Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
- Discounted loans and insurance (we’re talking about some valuable rates and benefits above our already competitive pricing).
- Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
- Access to a social club that holds regular events and prize draws.
- Internal wellbeing program, including financial education.
- Free annual flu vaccinations.
- Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

How to Apply

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. Find out more and read testimonials from our staff, please visit www.policecu.com.au/careers

Is your next move calling?

Click Apply to submit your application via SEEK or our Careers website.

📌 Loans Officer (Adelaide)
🏢 Police Credit Union
📍 Adelaide