/n This Queensland State Government department plays an important role in supporting communities across the state. With a strong focus on delivering reliable and responsive services, this is a great prospect to gain further Government experience within a busy, customer-focused team.
/n The Role
/n Working within a fast-paced call centre environment, you will provide a high standard of customer service while managing enquiries and supporting the timely delivery of services.
/n Key responsibilities will include: /n /n
- Handling a high volume of inbound and outbound customer calls
/n
- Responding to enquiries and resolving customer concerns effectively
/n
- Building strong relationships with customers, suppliers and internal and external stakeholders
/n
- Using active listening, negotiation and dispute resolution skills to manage challenging interactions
/n
- Working towards KPIs and established performance measures
/n
- Accurately updating records, databases and information systems
/n
- Preparing documentation and completing general administrative duties
/n
- Contributing positively to team culture and continuous improvement initiatives
/n Your Profile/n
/n /n
- Previous call centre or high-volume customer service experience
/n
- Strong verbal communication and active listening skills
/n
- Confidence managing complaints and de-escalating challenging situations
/n
- Strong problem-solving skills and ability to think quickly
/n
- Ability to work effectively within a KPI-driven environment
/n
- Excellent time management and ability to manage multiple priorities
/n
- High level of accuracy, attention to detail and data entry skills
/n
- Strong computer literacy and accurate record-keeping abilities
/n
- Positive attitude with the ability to work effectively as part of a team
/n
- Previous QLD State Government experience will be highly regarded
/n To Apply:/n
/n If you are interested in this opportunity, please apply via our website:/n