Job Number: 980407 Work type: Fixed Term Contract Location: Melbourne - Docklands Categories: Other, Strategy

Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

About the Role

The Business Process Improvement Manager will lead the identification, design and delivery of process improvements that make work simpler, more efficient and sustainable across the organisation. Working closely with leaders, subject matter experts and operational teams, the role will assess current processes, identify root causes and improvement opportunities, and design practical future-state solutions.

The role will facilitate workshops, develop process maps and improvement plans, manage risks, establish meaningful performance measures, and support teams to successfully implement and embed new ways of working.



It requires a collaborative and influential leader who can turn complex business challenges into structured, measurable improvements that enhance service delivery, reduce inefficiencies and strengthen organisational performance.

- Lead the delivery of process related Enterprise Productivity Program (EPP) initiatives from planning through to implementation, supporting benefit realisation and ownership, ensuring agreed outcomes are achieved.
- Facilitate cross-functional project teams and stakeholder groups to progress approved business improvement initiatives and achieve delivery milestones.
- Analyse current-state processes and ways of working to support the redesign and implementation of approved productivity and effectiveness improvements.
- Lead process redesign, process optimisation and implementation activities required to deliver EPP initiative objectives, including opportunities for technology application for automation and/or AI.
- Establish and maintain appropriate performance measures, baseline metrics and benefits tracking mechanisms to monitor initiative outcomes and realised perks.
- Provide expert business improvement and process optimisation advice to support the successful delivery of Enterprise Productivity Program initiatives.

📌 Manager Business Process Improvement (Melbourne)
🏢 Melbourne Water
📍 Melbourne