About the role To work collaboratively with, and provide backup support to and be the backup for, the Practice Manager – Operations & Staff, while overseeing the medical centre's business performance, compliance and accreditation, practitioner (GPs, allied health, specialists) administration, information technology, facilities, policies and procedures, quality systems and strategic operational development, ensuring the delivery of high-quality patient care, efficient and effective operations, compliance with regulatory requirements and best-practice principles, the maintenance of high standards of service delivery, and the achievement of the medical centre's strategic objectives and KPIs.

Key responsibilities

- Be the back up for the Practice Manager – Operations & Staff

- Monitor business performance and identify improvements in consultation with the Medical Centre Director

- Review, reduce and monitor operating costs and practice expenses to identify savings opportunities

- Monitor practitioner billings and service-fee arrangements, implementing tools to enable improved billings

- Prepare monthly cost reports identifying potential savings and revenue opportunities

- Coordinate administrative onboarding of new practitioners, GPs and allied health

- Maintain practitioner documentation, credentialing records, agreements and employment contracts

- Monitor registration, insurance, credentialing and documentation expiry dates

- Develop, implement and manage practice-wide systems, operational policies, procedures and processes incorporating industry standards and best-practice principles

- Regularly review policies, procedures and systems to ensure they remain effective and appropriate





- Monitor adherence to practice standards, policies, procedures and accreditation requirements

- Coordinate practice accreditation and maintain ongoing accreditation readiness

- Monitor administrative compliance with relevant healthcare, accreditation and regulatory requirements

- Oversee the practice management software and hardware workplace

- Coordinate relationships with IT providers and manage system access and user permissions

- Coordinate software upgrades and implementation of new systems

- Ensure appropriate data backup, cybersecurity and business-continuity processes are maintained

- Identify opportunities for new systems, services and initiatives, conduct critical analysis and cost benefit analysis

- Champion, coordinate and implement significant new systems, services, programs, policies and practice-wide initiatives once approved

- Undertake forward operational planning for the medical centre in consultation with the Medical Centre Director

- Monitor changes to relevant regulations, legislation, Medicare requirements and accreditation standards

- Manage key suppliers, service-providers and medical representatives' relationships

- Review contracts and service agreements and monitor contract renewal dates

- Monitor practice growth and business performance, analyse practitioner utilisation and appointment demand

- Identify opportunities to introduce or expand services and lead recruitment of additional practitioners

- Undertake continuous process improvement across all areas to remove redundancies and increase efficiencies

- Coordinate cleaning, maintenance and repairs and identify maintenance issues

- Coordinate building access, keys, security and after-hours arrangements

📌 Medical Centre Practice Manager - Business, Compliance and Systems (Liverpool)
🏢 Advanced Liverpool Medical Centre
📍 Liverpool