About the role

Westridge Medical is seeking a dedicated and professional Medical Receptionist to join our team in Toowoomba, QLD. This is a full-time position that serves as the first point of contact for our patients and plays a vital role in ensuring the smooth operation of our medical practice.

As Medical

Receptionist, you will be responsible for creating a welcoming environment, managing patient interactions, and coordinating essential administrative functions that support the delivery of high-quality healthcare services.

What you'll be doing

- Greeting patients in a professional and courteous manner upon arrival at the practice
- Managing patient check-in and check-out procedures using medical practice software systems
- Scheduling and confirming patient appointments, ensuring optimal utilisation of practitioner time
- Handling incoming and outgoing telephone calls, directing enquiries appropriately and taking accurate messages
- Processing patient payments and managing billing documentation
- Maintaining accurate and confidential patient records in compliance with healthcare regulations
- Updating patient information and medical histories as required
- Assisting with administrative tasks such as filing, photocopying and data entry
- Managing waiting areas and ensuring a clean, organised practice environment
- Liaising with healthcare providers and external organisations when necessary
- Supporting the medical team by preparing patient files and documentation for appointments

What we're looking for

- Proven experience working as a Medical Receptionist or in a similar healthcare administrative role
- Strong proficiency with medical practice management software and electronic health records systems
- Excellent communication skills, both verbal and written
- Demonstrated ability to manage multiple tasks and prioritise workload effectively in a busy environment
- Skilled, courteous demeanour with a genuine commitment to patient care




- Knowledge of medical terminology and healthcare practices
- Attention to detail and accuracy in record-keeping and data entry
- Understanding of patient confidentiality and compliance with relevant healthcare legislation, including Privacy Act requirements
- Proficiency in using standard office software including Microsoft Office Suite
- A flexible approach to work and willingness to support team members
- Current or ability to obtain a Working with Children Check if required by state regulations

What we offer At Westridge Medical, we are committed to creating a supportive and inclusive workplace where our team members can thrive.

We offer competitive remuneration, opportunities for professional development and further training in medical administration, and a collaborative team environment. We recognise the importance of work-life balance and provide flexibility where possible to support the wellbeing of our employees. Our practice culture emphasises respect, professionalism and a shared commitment to delivering exceptional patient care.

We welcome applications from all candidates and encourage you to discuss any adjustments or support you may require during the recruitment process.

About us

Westridge Medical is a respected medical practice located in Toowoomba, QLD, dedicated to providing comprehensive, high-quality healthcare services to our community. Our team of experienced healthcare professionals is committed to delivering compassionate patient care in a modern, welcoming environment. We pride ourselves on maintaining the highest standards of professionalism and clinical excellence, supported by a skilled and dedicated administrative team.

Westridge

Medical is an equal opportunities employer committed to fostering an inclusive workplace.

Apply now

If you believe you have the skills and experience required for this Medical Receptionist position, we would like to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you would be an excellent fit for our team at Westridge Medical.

📌 Medical Receptionist (Toowoomba)
🏢 Westridge Medical
📍 Toowoomba