Novi Care Group is healthy growing disability support organisation focused on providing thoughtful, person-centred services that help people with disability live with greater choice, independence and control.

We’re looking for an addition to our already fantastic team - an experienced Support Coordinator and or coordinators to join our team and work across Support Coordination, allied health and participant support networks.

This role is suited to someone who understands that achieving good outcomes isn't about coordinating one service in isolation. It requires looking at the whole person, understanding their needs and goals, and bringing the right people and services together.

The person/s we're looking for

We’re looking for someone who is experienced, compassionate, organised and genuinely interested in people.

Someone who can build trust with a participant, have a professional conversation with an OT, advocate with a provider and confidently coordinate a multidisciplinary team - all while keeping the participant's goals at the centre.

You’ll ideally be:

- Kind, compassionate and patient
- Positive and solution-focused
- A strong communicator and listener
- Proactive rather than reactive
- Organised and accountable
- Confident working independently
- Comfortable working with complex situations
- Qualified, respectful and non-judgemental
- Collaborative and team-oriented
- Confident communicating with allied health professionals
- Passionate about improving outcomes for people with disability

About the role

You will manage your own participant caseload while working closely with participants, families, support workers, allied health professionals,



providers and other key stakeholders.

You will play an important role in making sure supports are well coordinated, communication is clear and participants have access to the services they need.

Requirements for the Role

- Current and valid NDIS Worker Screening Check
- Current Working with Children Check
- Current Police Check
- Resume outlining relevant experience
- Professional references relevant to the role
- Demonstrated NDIS Support Coordination experience
- NDIS Worker Orientation Module completion
- Current First Aid & CPR (desirable/required depending on your role and duties)
- Current driver's licence and reliable vehicle if the role involves participant/community visits

Your responsibilities will include:

- Understanding the NDIS, its guidelines and ethical framework.
- Managing an allocated caseload and building genuine participant relationships.
- Understanding participant goals, needs and support requirements.
- Supporting participants to implement and maximise their NDIS plans.
- Coordinating Support Coordination and allied health services.
- Working collaboratively with allied health professionals and support providers.
- Coordinating multidisciplinary teams, care meetings and referrals.




- Identifying gaps in support and proactively finding solutions.
- Monitoring funding and supporting informed budget decisions.
- Advocating for participant choice, control and independence.
- Supporting NDIS plan reviews and changes in circumstances.
- Liaising with the NDIA, plan managers, providers, allied health, guardians and families.
- Completing reports, documentation and high-quality case notes.
- Identifying and escalating risks and safeguarding concerns appropriately.
- Following through on actions and ensuring supports are progressing.
- Working collaboratively with the Novi Care team to achieve meaningful participant outcomes.

Why Novi Care?

At Novi Care Group, we believe good support starts with good relationships.

We're building a team that values quality, communication and accountability - while creating an environment where our staff feel supported and respected in the work they do.

You’ll have the opportunity to work alongside a growing team of professionals across Support Coordination, allied health and disability services, with the autonomy to use your experience and judgement while still having a team around you.

We don't want people to simply coordinate services.

We want people who take ownership, build relationships and genuinely care about what happens next.

$35–$45 per hour superannuation, depending on experience and qualifications.

Novi Care Group

Navigating Life, Together

Pay: From $39.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits

- Travel reimbursement
- Work from home

Work Location: Hybrid remote in Thomastown VIC 3074

📌 NDIS Support Coordinator (Thomastown)
🏢 Novi Care Group
📍 Thomastown