Join our growing team at Designer Delivery Co and play a key role in supporting our day-to-day operations. We’re looking for a motivated, organised, and customer-focused Junior Administration Assistant who enjoys variety and thrives in a fast-paced setting.

This is a great opportunity for someone looking to build their administration and customer service skills while gaining hands‑on experience across customer communication, delivery coordination, scheduling, order processing, and business systems.

You’ll be the friendly first point of contact for customers, helping coordinate deliveries, manage enquiries, maintain accurate records, and support our operations team to ensure everything runs smoothly.

Customer Communication

Act as first point of contact for phone, email, and SMS enquiries

Manage inbound calls, return missed calls, and respond to customer and internal queries

Order & Delivery Coordination

Process orders and delivery tickets, including booking and scheduling

Liaise with customers to confirm and adjust delivery timeframes





Maintain accurate records across systems and ensure all notes are up to date

Scheduling & Logistics

Manage and optimise delivery schedules within system capacity

Allocate delivery timeframes and communicate updates to customers

Upload and maintain scheduling data across platforms

Shipping & Dispatch Support

Generate shipping labels (Mainfreight & Australia Post)

Ensure accurate documentation and tracking for all orders

Operations & Administration Support

Provide general administrative support to daily operations

Key Skills & Attributes

Strong attention to detail and accuracy

Excellent communication skills across phone, email, and SMS

Ability to manage multiple systems and priorities

Strong organisational and time management skills

Customer-focused with a proactive approach

Computer savvy - Experienced with Microsoft Windows programs essential. All other system training is provided.

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📌 Administration Assistant – Customer Support (City of Gold Coast)
🏢 Designer Delivery
📍 City of Gold Coast