About the role The Partnerships Coordinator is responsible for providing a high level of service and support to customers throughout the entire order journey. The role acts as a key point of contact between customers, suppliers, sales, warehouse, decoration and internal teams to ensure orders, enquiries and issues are managed accurately, professionally and within agreed timeframes.
Role Description
- Respond to customer enquiries via email, phone and online platforms in a professional and timely manner.
- Build robust working relationships with customers and provide a positive customer experience.
- Assist customers with product, sizing, availability, pricing and order enquiries.
- Provide regular and proactive updates regarding order progress, delays, backorders and expected delivery dates.
- Manage customer concerns and complaints professionally and work towards practical resolutions.
- Escalate complex or sensitive issues to the appropriate team member when required.