This is a varied role combining exceptional customer service with pharmacy administration and support. You will assist with the day-to-day operations of the pharmacy, support workflow within the dispensary, and provide a welcoming and professional experience for patients. The position may require occasional weekend work.
Key responsibilities
- Assist with coordinating and directing workflow within the dispensary to support an effective and organised pharmacy environment.
- Provide general customer service and pharmacy-related assistance within the scope of the role.
- Participate in brand-focused events, team activities and other pharmacy initiatives.
- Provide exceptional customer service and create a welcoming experience for every patient.
- Receive and process prescriptions at the pharmacy counter.
- Facilitate APP sign-ups and assist patients with accessing pharmacy services.
- Monitor and manage the pharmacy's shared email inbox and respond to or direct enquiries appropriately.
- Check and assist with confirming patients' vaccination status where required.
- Support the pharmacy team with general administrative and customer service tasks.
About you
- Previous experience working in a community or retail pharmacy environment.
- Demonstrated experience in a customer-facing pharmacy role.
- Exceptional customer service and communication skills.
- A friendly, professional and approachable manner.
- Self-motivated, reliable and able to work proactively with minimal supervision.
- Strong organisational and time-management skills, with the ability to multitask in a busy environment.
- High attention to detail and accuracy.
- Ability to maintain a professional, confidential and patient-focused approach at all times.
- Ability to work effectively both independently and as part of a team.