- Provide an exceptional level of customer service to clients as the first point of contact.
- Plan daily schedules for service techinicians to ensure timely attendance of maintenance requests.
- Liaise with customers to ensure timely and efficient service is provided
- Liaise with facilities management companies throughout work order processes to ensure field service orders are scheduled effectively and efficiently.
- Actively liaise with internal technicians and external service agents to ensure timely completion of field service orders and compliance.
- Manage in-house programs to ensure all data is accurate and up to date.
- General administrative support including quotes and invoicing.
- Liaison with compliance department to ensure inductions and documentation is complete and accurate for individual client requirements.
What we're looking for
- Proven experience and ability for planning in a scheduling role in a trade or service setting.
- Experience with job management software will be highly regarded
- High level communication, customer service and interpersonal skills
- Excellent time management, organisational skills and multitasking abilities.
- A proactive, problem-solving mindset with keen attention to detail.
- Well-developed computer skills and an ability to perform accurate and efficient data entry.
- Ability to work autonomously and as part of a team.
- Experience in prioritising and managing workloads within a busy environment.
- Building and maintaining relationships with customers.
- Strong general administration skills – a genuine all-rounder.
- Enthusiastic, motivated and team focused.
What we offer
- Permanent position offering a competitive salary package.
- Supportive team environment with training provided.
- Well-established work systems and processes.
- Varied work with exposure to operations, scheduling, and administration.
- Immediate start.
📌 Planner/Scheduler & Administration Support (Brisbane City)
🏢 Aqua-Tech
📍 Brisbane City
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