As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture. /n

What You’ll Do/n /n

- /n Provide excellent customer service to both internal and external customers across multiple channels. /n
- /n Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure. /n
- /n Maintain a professional and engaging phone manner to deliver great customer experiences. /n
- /n Manage competing priorities and stay highly organised in a fast-paced environment. /n
- /n Work collaboratively with a supportive team to elevate everyday service standards and team culture. /n /n

What You’ll Bring/n /n

- /n Proven experience successfully interacting with both internal and external customers. /n
- /n Strong communication skills with a confident, polite, and professional telephone manner. /n




- /n Excellent time-management abilities to juggle multiple priorities effectively. /n
- /n A composed, calm, and positive can-do attitude when managing challenging situations. /n
- /n Flexibility to work during school hours with full availability to work through school holidays. /n /n

Benefits/n /n

- /n An international work environment in a fast-growing company with plenty of development opportunities. /n
- /n Hybrid work model (80% on-site | 20% remote). /n
- /n Ergonomic workstations and contemporary laptops (Apple or Windows). /n
- /n Employee events (summer party, Christmas party, after-work gatherings). /n
- /n Access to the Corporate Benefits portal. /n
- /n Employee discounts on PERGOLUX products. /n
- /n 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30). /n
- /n A motivated and supportive team that helps each other. /n
- /n Strong focus on professional development and skill-building. /n
- /n Free drinks and snacks. /n
- /n Employee referral program. /n /n

How to Apply/n If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the PERGOLUX Career Page and follow us on PERGOLUX LinkedIn.

📌 Professional Customer Support - Casual Hours (Sydney)
🏢 Pergolux
📍 Sydney