Are you a natural organiser who loves making things happen?

Do you thrive on variety, taking ownership and bringing together all the moving parts to deliver a great customer experience?

Looking for an opportunity to combine your administration, coordination and customer service skills with a genuine interest in helping people learn and grow?

Ready to take your skills to the next level in a role that offers autonomy, variety and the flexibility of working from home?

Heart Talent is delighted to partner with a leading global organisation to recruit a professional development and training coordinator to join their team.

This is an opportunity to play a hands-on role in delivering high-quality learning and development programs, connecting people with opportunities that build capability and support their careers.

You'll join a small, established and supportive team where your ideas are welcomed, your contribution is valued and you'll have the autonomy to take ownership and make things happen.

What's on offer

- $70k–$80k super, depending on experience
- full-time, permanent role
- remote working (based within proximity of Melbourne for monthly in-person meetings)

- supportive, collaborative team with approachable leadership and a high-trust culture
- varied role with end-to-end ownership and plenty of opportunity to develop your skills
- professional development budget and support
- contribute to professional development and industry capability across Asia Pacific

About the opportunity

Working within a global professional membership organisation, you'll take ownership of coordinating the delivery of an established and evolving portfolio of professional development programs across Asia Pacific.

From expert-led technical training to professional and leadership development, you'll help individuals and organisations access high-quality learning opportunities that support their development and respond to changing industry needs.

This is a varied, hands-on role combining training coordination,



customer service and relationship management, with opportunities to develop your confidence in advising members and customers about professional development options.

You'll work closely with a small, collaborative local team and colleagues internationally to ensure training runs smoothly, deliver an excellent customer experience and support continued growth in course participation and engagement.

Your responsibilities will include

- coordinate the end-to-end delivery of learning and development products and services including face-to-face, virtual, on-demand and in-company training
- manage registrations, venues, online platforms, course materials and logistics, ensuring a seamless experience for participants and trainers
- respond proactively to member and customer enquiries
- build relationships and help people identify relevant training opportunities
- work with engagement managers to connect individuals and organisations with learning and development programs
- support local sales and marketing activities to increase awareness, engagement and course participation
- prepare proposals for in-company and bespoke training using established templates
- coordinate the annual awards program including entries, judging and stakeholder communications
- review course feedback, identify opportunities for improvement and help ensure training remains current and relevant
- maintain accurate customer records and collaborate with colleagues across the organisation to deliver positive outcomes.

About you

You're a proactive,



highly organised professional who takes pride in delivering exceptional customer service and making things happen.

A natural communicator and relationship builder, you're confident working with a wide range of people and bring a genuine interest in learning and professional development.

You thrive in a busy, varied environment, can juggle multiple priorities with ease and have the initiative and self-motivation to take ownership of your work.

We'd love you to bring:

- 2 years' experience in a busy coordination, administration or customer service role
- exceptional organisational and time management skills
- an ability to manage competing priorities and deadlines
- excellent written and verbal communication skills
- a professional, responsive customer service approach
- confidence building relationships and engaging with people across all levels
- a methodical approach and strong attention to detail and accuracy
- a proactive, resourceful mindset, ability to work independently in a remote environment
- strong Microsoft Office proficiency, including Teams, Dynamics or a similar CRM
- a collaborative, adaptable approach and a commitment to continuous improvement

Experience in a professional membership organisation and/or training or career development coordination role would be beneficial.

Whatever your background, you’ll bring a genuine interest in helping people develop professionally, a positive, can-do attitude and the confidence to combine hands-on coordination with proactive customer engagement.

Interested?

Great, we are looking forward to receiving your application.

Applications will be reviewed on a rolling basis, please apply asap.

If you would like to submit a cover letter, please include it within your CV ie one document per application.

Questions and enquiries can be directed to *@hearttalent.com.au

Please note this email address is for enquiries only. We do not accept applications via email; please apply online.

Heart Talent is committed to responding to every applicant.

📌 Professional Development and Training Coordinator (remote) (Melbourne)
🏢 Heart Talent
📍 Melbourne