Job Description

We are seeking a knowledgeable and hands-on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice. This is a varied, autonomous role with genuine scope to influence the practice.

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Key responsibilities

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- Lead the day-to-day operations of the established General Practice
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- Lead reception and nursing teams
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- Support our GPs
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- Oversee efficient, compliant and sustainable operation of the practice
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- Support GPs and staff in managing change
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- Translate complex regulatory or program requirements into clear, workable processes
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- Lead meaningful operational and quality improvements
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About you

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- Experienced Practice Manager
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- Robust operational and people-management skills
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- Proactive and commercially aware
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- Knowledgeable and hands-on
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- Confident supporting GPs and staff
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- Experience with Best Practice software, Cubiko, Primary Sense
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- Practical problem-solving skills
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- Open communication and positive, can-do attitude
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- A supportive transition and handover from current Practice Manager
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- A close-knit and experienced team
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- A workplace focused on quality care rather than high-volume medicine
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- The opportunity to lead meaningful operational and quality improvements
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- Supportive GPs and staff who value collaboration and continuity of care
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About us

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Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.

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Responsibilities

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- Lead the day-to-day operational management of the practice
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- Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations
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- Coordinate GP and registrar recruitment activities
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- Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests
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- Lead RACGP Standards compliance and accreditation preparation
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- Develop, maintain and implement practice policies and procedures
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- Oversee infection prevention and control, workplace health and safety, risk management and data integrity
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- Coordinate clinical and administrative audits and quality-improvement activities
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- Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements
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- Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications
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- Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes
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- Oversee operational budgets, banking, debtor management, stock ordering and general financial administration
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- Review suppliers, services and operating costs to identify efficiencies and value
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- Evaluate and implement practice technology, systems and workflow improvements
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- Oversee practice communications, service promotion and GP recruitment marketing
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- Manage facilities, room use, stock, suppliers, contractors and operational disruptions
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- Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders
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- Troubleshoot operational, administrative, staffing and technology issues as they arise
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📌 Experienced Practice Manager (City of Gold Coast)
🏢 Duramind
📍 City of Gold Coast