What we do

We make property ownership effortless by combining data-driven insights and smart technology with expert guidance, helping our clients confidently navigate every step of their property journey. Our full-service offering spans research, planning, buying, building, upgrading, and managing properties across Australia.

The Role

We have roles available across a range of experience levels for Property Managers looking to be a part of a team that does things differently. You will work within Milk Chocolate’s national Property Management division, and be responsible for managing a portfolio of residential properties across multiple states from our Sydney HQ. As a Property Manager, you will deliver consistent, high-quality property management services to landlords and tenants, working within a centralised model supported by on-the-ground field agents in each state.

With a current portfolio of 180 properties across ACT, NSW, QLD, SA, VIC, and WA – and continued growth of approximately five properties per month – this role is integral to maintaining service quality and client satisfaction as we scale.

What this looks like in practice

You will be responsible for the day-to-day management of your allocated portfolio, including:

- Managing a portfolio of properties across multiple states, ensuring consistent and high-quality service delivery
- Coordinating with on-the-ground leasing agents to manage routines, in-goings, outgoings, and open homes
- Acting as the primary liaison between tenants and property owners, ensuring clear, proactive communication
- Managing maintenance requests and coordinating repairs in a timely manner, with support from our Maintenance Coordinator in our Projects team
- Managing arrears, lease renewals, and general portfolio performance
- Ensuring all compliance requirements are met across multiple jurisdictions




- Supporting leasing campaigns to ensure properties are rented efficiently with minimal vacancy
- Assisting in onboarding new landlords and tenants into the portfolio
- Updating and maintaining all Property Management systems and tools

Skills & qualifications

- NSW Class 2 Licence (essential)
- Minimum 2 years’ experience in property management (essential) – experience across multiple states is a plus
- Proven experience managing end-to-end portfolios
- Experience attending and managing matters through tribunal
- Strong interpersonal and communication skills
- Strong negotiation and conflict resolution abilities
- Proficiency with systems including PropertyMe, Inspect Real Estate, Tapi, Inspection Express, FlkItOver, and Google Workspace
- Ability to adapt to current technology and processes, and a willingness to learn
- High level of organisation and attention to detail, and the ability to adapt to changing properties
- Ability to work both independently and within a team environment
- Solid understanding of relevant legislation, with willingness to learn and adapt across multiple states
- While our portfolios are primarily residential, exposure to commercial Property Management is a plus

Additional context

- Based in Sydney HQ with a centralised team structure
- Supported by on-the-ground field agents nationally (no open homes required)
- Exposure to cross-functional teams including Projects, Maintenance, Purchasing, and Product
- Ongoing support for multi-state licensing and legislative upskilling
- Work with an adaptive, agile team that thinks outside the box and gets things done
- Great team culture in a dog-friendly office
- Work hard, play hard – Monday coffees on the house, snacks all week, fortnightly team lunches and Friday nibbles every week
- 1 day per week working from home, once your probationary period has passed.
- 2 half days off each quarter

For more information on Milk Chocolate, check out our website:

milkchoc.com.au

📌 Property Manager (Chippendale)
🏢 Milk Chocolate
📍 Chippendale