Lead a high-performing front-of-house team and help shape an exceptional client experience.

Are you an experienced receptionist, administrator, or customer service professional ready to take the next step into leadership? Do you thrive in a busy workplace, enjoy supporting people, and have a passion for delivering exceptional service?

Unley Physiotherapy is a well-established allied health practice providing high-quality physiotherapy, rehabilitation, and health services from our clinic and specialised gym in Unley. We are seeking an organised, proactive, and people-focused Reception Leader to oversee our front-of-house operations and support the continued growth of our business.

About the Role

Working closely with the Director, clinical leadership team, and reception staff, you will lead the day-to-day operations of reception while ensuring every client receives a welcoming, professional, and seamless experience.

You will be responsible for supporting and developing the reception team, coordinating clinic operations, and acting as a key communication point between clients, practitioners, and the wider business.

Key Responsibilities

- Lead, mentor, and support the reception team
- Coordinate appointment schedules and practitioner diaries
- Manage client enquiries, bookings, and onboarding
- Ensure exceptional customer service standards are maintained
- Support daily clinic operations and administrative processes
- Assist with staff training, workflow management, and process improvement
- Act as a central communication point between clients, clinicians, and support staff
- Foster a positive, organised,



and professional front-of-house environment

About You You are highly organised, confident managing multiple priorities, and passionate about creating outstanding client experiences.

You will bring:

- Previous experience in reception, administration, or customer service
- Leadership or supervisory experience, or a desire to step into a leadership role
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Confidence using technology and administrative systems
- A proactive, professional, and solutions-focused approach

Experience within healthcare, allied health, fitness, or medical settings will be highly regarded but is not essential. Why Join Unley Physiotherapy?

- Supportive and collaborative team culture
- Meaningful role with real influence on client experience and business operations
- Modern physiotherapy clinic and specialised gym environment
- Free onsite parking and access to our gym
- Ongoing training and professional development
- Genuine opportunities for career progression and increased leadership responsibility
- Prime Unley location
- Competitive remuneration based on skills and experience

Apply Now If you're looking for a rewarding leadership opportunity where you can combine customer service, team leadership, and operational excellence, we'd love to hear from you.

Apply via SEEK with your CV and a brief cover letter outlining your suitability for the role.

Applications close: Friday 9 October 2026

Physiotherapy Clinic & Specialised Gym | Unley, Adelaide Full-Time Position

📌 Reception Leader (Unley)
🏢 Unley Physiotherapy
📍 Unley