We are seeking an experienced and values-driven Residential Services Manager to provide strategic, clinical and operational leadership within a residential aged care environment. The successful candidate will lead a multidisciplinary team to deliver safe, high-quality and person-centred care while supporting a culture of respect, excellence, compassion and continuous improvement.

Key Responsibilities

- Provide effective leadership, coaching and performance management to develop an engaged, capable and high-performing workforce.
- Oversee the delivery of safe, high-quality, person-centred and rights-based care that reflects the individual needs and preferences of residents.
- Lead clinical governance, quality assurance, risk management, compliance, incident management and continuous improvement initiatives.
- Ensure the service operates in accordance with relevant aged care, work health and safety, privacy, employment and regulatory requirements.
- Work collaboratively with multidisciplinary teams and internal departments to coordinate effective care, resident wellbeing, hospitality, education, rostering and facility services.
- Support workforce planning, recruitment, staff development, succession planning, performance management and ongoing professional education.
- Develop and maintain positive relationships with residents, families, employees and key stakeholders to support a high-quality resident and customer experience.
- Monitor and manage financial, workforce and operational performance, including occupancy, AN-ACC funding, care minutes, rostering and workforce costs.
- Lead and support organisational change while promoting contemporary aged care practices, innovation and evidence-based approaches to care.
- Review quality indicators, audit outcomes,



feedback and service performance, and implement appropriate strategies to support continuous improvement.

About You To be successful, you will have:

- Relevant qualifications in health, aged care, management or a related field, or equivalent skilled experience.
- Demonstrated leadership and management experience within a complex health, community or aged care environment.
- Strong knowledge and experience in quality management, risk, compliance and clinical or operational governance.
- Proven ability to lead, develop and positively influence multidisciplinary teams.
- Experience managing budgets, financial performance, workforce costs and overall service outcomes.
- Extensive experience delivering high-quality, person-centred care and services.
- Excellent communication, interpersonal, negotiation and stakeholder management skills.
- Demonstrated ability to lead teams effectively through organisational change and transformation.
- A current NDIS Worker Screening clearance, or willingness to obtain one.

Desirable

- Understanding of current aged care reforms and the move towards consumer-directed and person-centred care.
- Postgraduate qualifications in health services management, business or a related discipline.

Ready to Make a Difference? If you are looking for more than just a job and want to build a meaningful career where your compassion, skills and dedication can positively impact the lives of others, we would love to hear from you.

Join us in making a difference in the aged care sector. Apply today and take the next step towards a rewarding career where your contribution is valued and appreciated. please send your resume to [email protected] subject line Residential Services Manager

📌 Residential Services Manager - Regional South Australia (Adelaide)
🏢 Tailored Workforce
📍 Adelaide